Knowledge Management Practices of Ramkhamhaeng University Personnel

Abstract

               In this research, the researcher investigates (1) the levels of the practice of knowledge management by Ramkhamhaeng University (RU) personnel in the following aspects: knowledge acquisition, knowledge creation, knowledge storage and retrieval, and knowledge transfer and utilization. Furthermore, the researcher compares (2) the knowledge management practices of RU personnel by reference to differences in the demographical characteristics of gender, age, educational level, work experience, and department. Finally, the researcher offers (3) suggestions that can be utilized as guidelines for the practice of knowledge management by RU personnel.
Findings are as follows:
              1. Overall and in each aspect, RU personnel utilized knowledge management practices in the aspects of knowledge acquisition, knowledge creation, knowledge storage and retrieval, and knowledge transfer and utilization at a moderate level.
              2. RU personnel who differed in demographical characteristics exhibited concomitant differences in knowledge management practices by reference to corresponding differences in gender, age, educational level, work experience, and department.
             3. The researcher offers the following suggestions as guidelines to be used by RU personnel in four aspects as follows: The knowledge acquisition, The knowledge creation, The knowledge storage and retrieval and The knowledge transfer and utilization.