Development of an Online Government Document Storage and Retrieval System for Kamphaeng Saen Campus, Kasetsart University
Keywords:
storage system, government document retrieval, online platformAbstract
The objectives of this research were 1) to develop an online platform for storing and retrieving official documents and 2) to assess user satisfaction with the system at the Kamphaeng Saen Campus Office, Kasetsart University. The sample group consisted of 50 staff members from the Kamphaeng Saen Campus Office, selected through simple random sampling using the lottery method. Data were collected using questionnaires and analyzed using mean and standard deviation.
The results revealed that: 1) the development of the online document storage and retrieval system was based on the System Development Life Cycle (SDLC) model, utilizing the eDMS component of the Kotchasan PHP Framework. The system was evaluated by five experts and received an average suitability score of 4.44 with a standard deviation of 0.48, indicating that the system is highly appropriate and practically usable; and 2) the overall user satisfaction with the system showed a mean score of 4.73 with a standard deviation of 0.43, which was interpreted as the highest level of satisfaction. When analyzed by aspect, the highest satisfaction was found in system usability (M = 4.80, SD = 0.42), followed by system display (M = 4.77, SD = 0.46), system accuracy (M = 4.73, SD = 0.48), and system efficiency (M = 4.63, SD = 0.49), respectively. All aspects were rated at the highest level of satisfaction by users.
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