Practical Guidelines for Personnel Development of the Achievement in Internal Education Quality Assurance of the Finance College in Southern Province, Lao People’s Democratic Republic

Abstract

The purposes of the research were to analyze the causal factors and readiness of the personnel for internal education quality assurance of Southern Finance College in Champasak Province, Lao People’s Democratic Republic, to design and develop the practical guidelines for personnel development achievement in internal education quality assurance of the finance college, and to assess the implementation results of the guidelines for the achievement in education quality assurance of the college. The mixed research was divided into three phrases. In the first phase, the author analyzed the causal factors and readiness of the personnel for internal education quality assurance. The data was collected from three hundred and forty three personnel of Southern Finance College in Champasak Province by a questionnaire. Taro Yamane method was used for calculating the sample size. The sample subjects were selected by stratified random sampling and simple random sampling. Multiple regression analysis was employed for data analysis. In the second phase, practical guidelines for personnel development achievement in internal education quality assurance was established through the focus group method of the experts, academicians and representatives from the Southern Finance College in Champasak Province. In the third phase, the practical guidelines were implemented with thirty five lecturers of Southern Finance College, Champasak Province. The achievement of the practical guidelines was evaluated by an evaluation form and an observation form. 1) In the first phase, the research results indicated that the five factors affecting the potentials and readiness for internal education quality assurance consisted of desirable characteristics, knowledge, legality and integrity, expertise and good services. 2) In the second phase, the study showed that the practical guidelines for personnel development included desirable characteristic development, knowledge development, integrity improvement, expertise development and good service improvement. The guidelines consisted of seventeen activities: creating vision, developing knowledge of internal education quality assurance, self-analysis, strategies for assessment, teamwork development, study visit, information service center, recognizing roles and functions of assessors and recipients, role-play of assessors and recipients, assessment, expectation of the customers, strategies for impressive services, workplace, brainstorming, mind mapping, round table discussions and personal information or portfolio. 3) In the third phase, the findings revealed that twelve educational standards of the Southern finance college in Champasak Province were at a high level. The three highest standards were creating vision, missions and goals; administration and academic resource center. The nine high standards of the education quality assurance were personnel, curriculum, instructional efficiency, student development, work environment, an information system, a quality assurance system, creative thinking and services, and satisfaction of the students, graduates and employers. The results indicated that the average score of the indicators for educational standards of Southern Finance College, Champasak Province in 2017 was significantly higher than that of 2016. In conclusion, the practical guidelines regarding twelve indicators are appropriate and sufficient for personnel development achievement in the internal education quality assurance of Southern Finance College.