Motivation Factors Affected The Personnel Airside Operational Competence in The Airside



  • Kamol Noitonglek Graduate school, Eastern Asia University




The purpose of this research were to study 1) the personnel airside operational competency in the airside, and 2) motivation factors affected the personnel airside operational competence in the airside. The sample of this study consisted of 265 personnel airside operations. The tools used in the research was questionnaire which was divided into 2 parts namely, the first part was 50 items of the personnel airside operational competency in the airside and the second part was 27 items of the motivation factors of the personnel airside operational in the airside. The content validity was checked by Index of Item – Objective Congruence was between 0.60 to 1.00 and the alpha coefficient reliability was 0.955.

Statistics used in data analysis were mean, standard deviation, and regression analysis. The results of the research found that (1) the personnel airside operational competency in the airside was rated to be at quite a lot with low variance. (2) the motivation factors was rated to be at quite a lot with low variance that affected the responsibility section, the management policy, the relationships with colleagues, and the work environment. When use together in a formula they are statistically significant at 0.05. The unstandardized scores were  = 0.706 + 0.109(X3) + 0.134(X6) + 0.142(X8) + 0.169(X9);  = 0.143(Z3) + 0.189(Z6) + 0.186(Z8) + 0.248(Z9)


Download data is not yet available.


Bunsin, S. (2007). The competency of the cabin attendants: a case study of the Thai Airways International Public Company Limited. (Master’s thesis, Nida University). [in Thai]

Cronbach, L. J. (1990). Essentials of psychological testing (5th ed.). New York: Harper Collins.

Disley, P., Hatton, C., & Dagnan, D. (2009). Applying equity theory to staff working with individuals with intellectual disabilities. Journal of Intellectual & Development Disability, 34(1), 55-66.

Hongsuwan, S., & Posithong, P. (2015). An analysis of International Airport Manager’s competency for training and developing in the ASEAN Single Aviation Market. EAU Heritage Journal Social Science and Humanity, 5(3), 316-333. [in Thai]

ICAO. (2018). The convention on international civil aviation. Retrieved May 23, 2020, from

Institute of Civil Aviation. (2019). About the Institute of Civil Aviation. Retrieved June 15, 2020, from [in Thai]

Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607-610.

Likert, R. (1961). New pattern of management. New York: McGraw-Hill.

McClelland, J. L. (2013). Incorporating rapid neocortical learning of new schema-consistent information into complementary learning systems theory. Journal of Experimental Psychology: General, 142(4), 1190-1210.

Nikornpornudom, N. (2016). Cultural works, managerial patterns, and working processes affecting the quality of employees’ work life of the multinational companies in Bangkok. Independent Studies. (Master’s thesis, Bangkok University). [in Thai]

Ponchutrong, C. (2017). A Study of personal factors, organizational culture, employee motivation and organizational climate affecting the organizational commitment of operational staff in Sathorn, Bang Rak, Wattana and Klong Toey Districts. Independent Studies. (Master’s thesis, Bangkok University). [in Thai]

Phutachot, N. (2013). Organizational behavior. Bangkok: Chulalongkorn University Printing House. [in Thai]

Porter, L. W., Bigley, G. A., & Steers, R. M. (2003). Motivation and work behavior. Boston: McGraw-Hill.

Pradabmook, P. (2017). The crisis of Thai civil aviation and sustainable solutions. (Doctoral dissertation, Burapha University). [in Thai]

Quick, J. C., & Nelson, D. L. (2013). Principles of organizational behavior realities and challenges (8th ed.). South-Western: Cengage Learning.

Rattanadirok Na Phuket, P. (2009). Organization and management. Bangkok: Think Beyond Books. [in Thai]

Roopkaew, C. (2015). A competency model for ground service personnel of the Bags Ground Service Company Limited. EAU Heritage Journal Science and Technology, 9(2), 172-186. [in Thai]

Roy, J. L., Bastounis, M., & Minibas-Poussand, J. (2012). Interactional justice and counterproductive work behaviors: The mediating role of negative emotions. Social Behavior & Personality, 40(8), 1341-1356.

Schermerhorn, J. R. (2011). Management (11th ed.). New York: John Wiley & Sons.

Shah, S. S. H., Jaffari, A. R., Aziz, J., Ejaz, W., Ul-Haq, I., & Raza, S. N. (2011). Workload and performance of employees. Interdisciplinary Journal of Contemporary Research in Business, 3(5), 256-267.

Suklertnuntakij, P. (2001). Abilities development of air traffic controllers in Donmuang Airport. (Master’s thesis, Ramkhamhaeng University). [in Thai]

Suwanbundit, A., & Adunpatanakit, P. (2007). Service psychology. Bangkok: Adunpatanakit. [in Thai]

The Civil Aviation Authority of Thailand. (2019). Regulations of the Civil Aviation Board Number 14 on Airport Standard. Retrieved May 23, 2020, from /th/ archives/43504. [in Thai]






Research articles