A Scale Development of Adaptive Performance of Hotel Staff

Main Article Content

สุพรรษา หลังประเสริฐ Supunsa Langprasert
กาญจนา ภัทราวิวัฒน์ Kanchana Pattrawiwat
วิชุดา กิจธรธรรม


The objective of this research was to construct and develop a scale of Adaptive Performance. Data were collected by using 19 item adaptive performance scale with 280 Frontline employees, work in Hotel in Bangkok. Adaptive Performance scale was considered for its content validity by academic experts and its reliability was 0.81. The results of confirmatory factor analysis found that Adaptive Performance had 5 factors solving problems creatively, handling emergencies situations, interpersonal adaptability, training and learning effort and managing stress.The convergent validity and construct reliability of this scale were accepted. The construct reliabilities for each factor were between 0.80 and 0.91.

Article Details

How to Cite
Supunsa Langprasert ส. ห., Kanchana Pattrawiwat ก. ภ., & กิจธรธรรม ว. (2018). A Scale Development of Adaptive Performance of Hotel Staff. Dusit Thani College Journal, 11(3), 18–33. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/118421
Research Article


Allworth, E. & Hesketh, B. (1999). Construct-oriented biodata: Capturing change-related and
Contextually relevant future performance. International Journal of Selection and Assessment, 7, 97–111.
Borman, W. C. & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of
contextual performance. In N. Schmitt, & W. C. Borman (Eds.), In Personnel selection in organizations (pp. 71-98). SanFrancisco: Jossey-Bass.
Calarco, H. N. (2016). Measuring the Relationship between Adaptive Performance and Job
Satisfaction. A Dissertation for the degree of Doctor of Arts in Industrial/Organizational Psychology, Middle Tennessee State University, USA.
Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and
organizational psychology. (2nd ed., Vol. 1). Palo Alto, CA: Consulting Psychologists Press.
Campbell, J. P. et al. (1993). A Theory of Performance. In Personnel Selection in Organizations. Edited by N. Schmitt; & W. C. Borman (Eds.). pp. 35-70. San Francisco: Jossey-Bass.
Charbonnier-Voirin, A. Akremi, A. & Vanderberghe, C. (2010). A Multilevel Model of
Transformational Leadership and Adaptive Performance and the Moderating Role of Climate for Innovation. Group & Organization Management. 35(6): 699-726.
Charbonnier-Voirin, A. & Roussel, P. (2012). Adaptive Performance: A New Scale to Measure
Individual Performance in Organizations. Canadian Journal of Administrative Science. 29: 280-293.
Department of Tourism of Thailand. (2016). Hotel. (22 August 2559). Retrieved from
https://thai.tourismthailand.org. (In Thai)
Griffin, B. & Hesketh, B. (2003). Adaptable Behaviours for Successful Work and Career
Adjustment. Australia Journal of Psychology. 55(2): 65-73.
_________________. (2005). Are Conscientious Workers Adaptable. Australia Journal of
Management. 30(2): 245-259.
Hesketh, B. & Neal, A. (1999). Technology and Performance. In the Changing Nature of
Performance: Implications for Staffing, Motivation, and Development. Edited by D. R.
Ilgen; & E. D. Pulakos (Eds.) pp. 21-55. San Francisco: Jossey-Bass.
Meesutha, A. & Satchukorn, S. (2010). Performance Appraisal. (17thed.) Bangkok:
Technology Promotion Association Press. (Thailand – Japan) (In Thai)
Ployhart, R. E. & Bliese, P. D. (2006). Individual Adaptability (I-ADAPT) Theory: Conceptualizing
the Antecedents, Consequences, and Measurement of Individual Differences in Adaptability, in C. Shawn Burke, Linda G. Pierce, Eduardo Salas (ed.) Understanding Adaptability: A Prerequisite for Effective Performance within Complex Environments (Advances in Human Performance and Cognitive Engineering Research, Volume6) Emerald Group Publishing Limited, pp.3 – 39.
Pulakos, E. D. et al. (2000). Adaptibility in the Workplace: Development of a Taxonomy of
Adaptive Performance. Journal of Applied Psychology. 85(4): 612-624.
Pulakos, E. D. et al. (2002). Predicting Adaptive Performance: Further Tests of a Model of Adaptibility. Human Performance. 15(4): 299-323.
Supattra S. (2010). Hotel Management. Khon Kaen: Khon Kaen University Press.
Tabachnick, B. G.; & Fidell, L. S. (1996). Using Multivariate Statistics. 3rded. New York: Harper