The Cultural Competency of Hospitality Industry Employees สมรรถนะทางวัฒนธรรมของบุคลากรในอุตสาหกรรมบริการ
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Abstract
The purposes of this research were: 1) to study the level of cultural competence of hospitality employees; and 2) to compare the level of cultural competence. The sample comprised 272 hospitality employees, categorized by gender, are of expertise and job status. The research variable was cultural competence, indicated by 3 variables, which were cultural awareness, cultural knowledge, and cultural skill. The research tool was survey questionnaire. Data were analyzed using descriptive statistics, t-test and one-way ANOVA.
The results were as follows: 1) Hospitality employees have high level of cultural competence score which was 4.16 2) Prospective employees and current employees had the same level of cultural competence score which are 4.13 and 4.24 respectively. The score of both genders are the same. The employee in hotel and resort management have significantly higher level of cultural performance score than employees in culinary arts and kitchen management, tourism management, spa management and MICE and events management (p-value = 0.05). Current employee has significantly higher level of cultural performance score than prospective employee (p-value = 0.05).
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