The Cultural Competency of Hospitality Industry Employees สมรรถนะทางวัฒนธรรมของบุคลากรในอุตสาหกรรมบริการ

Main Article Content

สุรเกียรติ ธาดาวัฒนาวิทย์ Surakiat Tadawattanawit

Abstract

The purposes of this research were: 1) to study the level of cultural competence of hospitality employees; and 2) to compare the level of cultural competence. The sample comprised 272 hospitality employees, categorized by gender, are of expertise and job status. The research variable was cultural competence, indicated by 3 variables, which were cultural awareness, cultural knowledge, and cultural skill. The research tool was survey questionnaire. Data were analyzed using descriptive statistics, t-test and one-way ANOVA.


     The results were as follows: 1) Hospitality employees have high level of cultural competence score which was 4.16 2) Prospective employees and current employees had the same level of cultural competence score which are 4.13 and 4.24 respectively. The score of both genders are the same. The employee in hotel and resort management have significantly higher level of cultural performance score than employees in culinary arts and kitchen management, tourism management, spa management and MICE and events management (p-value = 0.05). Current employee has significantly higher level of cultural performance score than prospective employee (p-value = 0.05).

Downloads

Download data is not yet available.

Article Details

How to Cite
Surakiat Tadawattanawit ส. ธ. (2018). The Cultural Competency of Hospitality Industry Employees สมรรถนะทางวัฒนธรรมของบุคลากรในอุตสาหกรรมบริการ. Dusit Thani College Journal, 11(2), 1–16. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/119835
Section
Academic Article

References

Bunjitpimol, Pimkhwan. (2015). Factors affecting nursing cultural competency in private hospitals at Bangkok, Thailand. International Journal of Healthcare. 2016; 2(1): 5-11.
Chantarasenanon, Chutinun. (2010). Development of A Cultural Competence Scale for Secondary School Students. dissertation, Educational Measurement and Evaluation. Faculty of Eduaction, Chulalongkorn University.
Clair, A.S. & McKenry. L. (1999). Preparing culturally competent practitioners. Journal of Nursing Education, 38(5), 228-234.
Cross, T.L. (2006). Cultural competence continuum. [Online] Available from:
https://www.nyscc.org/T-Rarts/CultCompCont.htmle. [2015, April 24]
Davies, A., Fidler, D., & Gorbis. D. (2011). Future Work Skills 2020. Palo Alto, CA: Institute for the Future for University of Phoenix Research Institute. [Online] Available from: https://www.iftf.org/uploads/media/SR1382A_UPRI_future_work _skills_sm.pdf
Janchai, Worawit. (2013). Competency Model for Student in Work-Integrated Learning Program: Approaches for e-Tourism Business. The College of Arts, Media and Technology. Chiang Mai University.
Jauhari, V. (2006). Competencies for a career in the hospitality industry: an Indian perspective. International Journal of Contemporary Hospitality Management, 18(2), 123-134.
Leavitt, R. L. (2002). Developing cultural competence in a multicultural world. Magazine of Physical Therapy, 36.
Luckmann, j. (1999). Transcultural communication in nursing. Albany, NY: Delmar Publications.
McDonald, D. P., McGuire, G., Johnston, J., Selmeski, B., & Abbe, A. (2008). Developing and managing cross-cultural competence within the Department of Defense: Recommendations for learning and assessment. Paper submitted to Defense Language Office, Arlington, VA.
National Association of Social Workers. (2001). NASW Standards for Cultural Competence in Social Work Practice. Washington, DC: NASW Press.
Office of the Higher Education Commission. (2013). Education Plan 10. Bangkok: Chula Press.
Puncreobutr, Vichian. (2014). Professional and Cross-cultural Competences of Thai Graduates to Work in ASEAN Context. Journal of Community Development and Life Quality. 2(2), 225-232.
Siriphan, Siriphan. (2014). Teaching methods for Enhancing Cultural Competency of Nursing Students Based on Theoretical Concepts of Capinha-Bacote. Princess of Naradhivas University Journal. 6(1), 146-157.
Vance, C. M., Silbeck, G., McNulty, Y., and Hogenauer, A. (2011). Building global competencies through experiential coursework in international travel and tourism. Journal of international Education in Business. 4(1), 30-41.
Zakaria, N. (2000). The effects of cross-cultural training on the acculturation process
of the global workforce. International Journal of Manpower, 21(6), 492-511.