Crisis Management in Hotel Business
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Published:
Jul 20, 2018
Keywords:
Crisis Crisis Management Hotel Business
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Abstract
Hotel business is one of the businesses that plays an important role in the economy of the country. Over the years, the hotel business has been affected by the ongoing crisis. Knowledge of crisis management for the hotel business is vital for the operation and survival of the business.
This article aims to provide guidelines for crisis management in the hotel industry. The presentation of concepts and practices of crisis management for the hotel industry are included. The recommendations that benefits the business in its planning and implementation of crisis management for the hotel industry are advised to help overcome the crisis in a sustainable manner.
Article Details
How to Cite
Siripong Rugmai ศ. . ร., Yaowaporn Lertkultanon เ. . เ., แฮนนอน ก., & มนตรีสุขศิริกุล ก. (2018). Crisis Management in Hotel Business. Dusit Thani College Journal, 11(1), 345–354. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/135695
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Academic Article
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References
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Robcob, J. (2010). Human Resort Management Strategy in Economic Crisis of Hotel Business in Meung District, Pitsanulok Province. Faculty of Management and Information Science, Naresuan University. (in Thai)
Rugmai, S. (2014). Human Resource Management in Hotel Business Based on ASEAN Competency Standard. Dusit Thani College Journal. 8(1), 195 – 213. (in Thai)
Srikatalyu, N. (2005). Crisis Management of Hotel in Phuket: A Comparison of Thai and Foreign Hotel Management Style. Faculty of Business Administration, Dhurakij Pundit University. (in Thai)
The Royal Institute of Thailand. (1999). The Royal Institute Dictionary 2009. Available from http://rirs3.royin.go.th/word37/word-37-a0.asp. (cited Oct. 4, 2016). (in Thai)
Wongsutinwatana, P. (2013). Crisis Management for Tourism of ASEAN Countries. Available from http://www.tatreviewmagazine.com/web/menu-read-web-etatjournal/menu-2014/menu-2014-oct-dec/611-42557-asean-crisis (cited Oct. 4, 2016). (in Thai)
Zech, N. M. (2016). Crisis Management within the Hotel Industry: A Stakeholder Relationship Management Approach. Doctoral thesis in Management Science. University of Latvia.
Chuangphusri, P. and Buranasing, S. (2011). Conflict Management and Crisis Management. Bangkok: Prince Damrong Rajanuphap Institute. (in Thai)
Glaesser, D. (2006). Crisis Management in the Tourism Industry. Oxford: Butterworth-Heinemann.
Henderson, J. C. (1996). Southeast Asian Tourism and the Financial Crisis: Indonesia and Thailand Compared, Current Issues in Tourism, 2(4), 294 – 303.
Ministry of Tourism and Sport. (2015). Thailand Tourism Strategies 2015 – 2017. Bangkok: Ministry of Tourism and Sport. (in Thai)
Murphy, C. (2013). Best Practices in Hotel Crisis Management. Lodging Magazine. Available from http://lodgingmagazine.com/PastIssues/PastIssues/Handling-Social-Media-in-a-Crisis-2741.aspx. (cited Oct. 1, 2016).
Niininen, O. (2013). Five Star Crisis Management: Examples of Best Practice from the Hotel Industry. Available from http://dx.doi.org/10.5772/55209. (cited Oct. 4, 2016).
Pforr, C. (2006). Tourism in Post-crisis is Tourism in Pre-crisis: A Review of the Literature on Crisis Management in Tourism. Perth: Curtin University of Technology.
Policy and Planning Division, Tourism Authority of Thailand. (n.d.). Guideline for Crisis Management. e-TAT Tourism Journal, p. 1 – 5. (in Thai)
Robcob, J. (2010). Human Resort Management Strategy in Economic Crisis of Hotel Business in Meung District, Pitsanulok Province. Faculty of Management and Information Science, Naresuan University. (in Thai)
Rugmai, S. (2014). Human Resource Management in Hotel Business Based on ASEAN Competency Standard. Dusit Thani College Journal. 8(1), 195 – 213. (in Thai)
Srikatalyu, N. (2005). Crisis Management of Hotel in Phuket: A Comparison of Thai and Foreign Hotel Management Style. Faculty of Business Administration, Dhurakij Pundit University. (in Thai)
The Royal Institute of Thailand. (1999). The Royal Institute Dictionary 2009. Available from http://rirs3.royin.go.th/word37/word-37-a0.asp. (cited Oct. 4, 2016). (in Thai)
Wongsutinwatana, P. (2013). Crisis Management for Tourism of ASEAN Countries. Available from http://www.tatreviewmagazine.com/web/menu-read-web-etatjournal/menu-2014/menu-2014-oct-dec/611-42557-asean-crisis (cited Oct. 4, 2016). (in Thai)
Zech, N. M. (2016). Crisis Management within the Hotel Industry: A Stakeholder Relationship Management Approach. Doctoral thesis in Management Science. University of Latvia.