Risk Management for Catering Services of The Hotel Business: Case Studies of Leading Five-Star Hotels in Bangkok
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Abstract
This research aimed to 1) study the importance of the risk catergories in providing catering services for the leading five-star hotel business in Bangkok 2) To present risk management, that may have occurred in the catering services of hotel business. A documentary analysis was applied to obtain the data related to managing of risk catergories and catering services including the qualitative data was collected from in-depth interviews. A content analysis by offering descriptive analysis was used of this research. The finding indicate that Hazard Risk was a risk that all three hotel categories significant featured first. Next up was Strategic Risk, Operational Risk and Compliance Risk. To discover the basics of managing risk category of catering services of each hotel business mangment. First, the potential staff deliver excellent service to customers for reduction the operational risk. Second, Effective Communications is important for making corporate policies can be implemented. In order to deliver quality services to its customers and it is the guidelines for the implementation of risk control and risk compliance. and Third, Implementation of the standard policy of the parent company which give priority to the planning and management of enterprise risk all over the world. To maintain the reputation of doing business with international standard. A Corporate Social Responsibility (CSR) and good governance principles,which are the approach to risk controlling, compliance regulations and strategic risk
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