The Relationship between Employee Engagement and Turnover Intention of Hotel Employees
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Published:
Apr 10, 2020
Keywords:
Hotel Employees Employee Engagement Turnover Intention
Main Article Content
Abstract
This article aims to study 1) review the basic knowledge about employee engagement and turnover intention 2) review the basic knowledge about the hotel 3) to present a conceptual model of relationship between employee engagement and turnover intention. The study was based on relevant literature review to create the concept model of relationship between employee engagement and turnover intention of hotel employees
Article Details
How to Cite
Chopthamdee, Y. . . (2020). The Relationship between Employee Engagement and Turnover Intention of Hotel Employees. Dusit Thani College Journal, 13(1), 380–388. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/241033
Section
Academic Article
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References
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2. Burke, R. J., Koyuncu, M., Jing, W., and Fiksenbaum, L. (2009). Work engagement among hotel managers in Beijing, China: potential antecedents and consequences.
Tourism Review. 64(3): 4-18.
3. Economic Service Sector Analysis Unit, The economic sector. (2017). Hotel Business. Bangkok: Government Saving Bank.
4. Endres, G. M., and Mancheno-Smoak, L. (2008). The human resource craze: human performance improvement and employee engagement. Organization Development Journal. 26(1): 69-78.
5. Hewitt Associates LLC. (2004). Research Brief: employee engagement higher at double digit growth companies. Retrieved November 25, 2017, from www.hewitt.com.
6. Institute for Employment Studies [IES]. (2004). Employee Engagement. Retrieved November 25, 2017. from http://www.employment studies.co.uk/news/129theme. php.
7. International Survey Research [ISR]. (2000). Engagement. Retrieved November 25, 2017. from www.isrsurveys.com.
8. Kahn, W. (1990). Psychological conditions of personal engagement and disengagement at work. Academic of Management Journal. 33(4): 692-724.
9. Macey, W. H., & Schneider, B. (2006). Employee experiences and customer satisfaction: Toward a frame-work for survey design with a focus on service climate. In A. I. Kraut (Ed.). Getting action from organizational surveys. San Francisco: Jossey-Bass.
10. Macey, W. H., and Schneider, B. (2008). The meaning of employee engagement.
Industrial and Organizational Psychology. 1(2008): 3-30.
11. Macey, W. H., Schneider, B., Barbera, K. M., and Young, C. Y. (2009). Employee engagement: tools for analysis, practice, and competitive advantage. Singapore: Ho Printing Singapore.
12. Maslach C, Schaufeli WB., Leiter MP. (2001). Job Burnout. Annual Review of Psychology, 52, 416.
13. McBain, R. (2006). Employee engagement – the emergence of a new construct?.
Henley Manager Update. 17(4): 21-32.
14. Ministerial Regulations. (2004). Hotel Business Act. Bangkok: Ministry of Interior.
15. Mowday, R. T. (1981). Viewing turnover from the perspective of those who remain:
The relationship of job attitudes to attributions of causes of turnover. Journal of Applied Psychology. 66(1): 120-123.
16. Porter, L. W., Lawler, E. E., and Hackman, J. R. (1975). Behavior in organization (4th ed.).
New York: McGraw-Hill.
17. Robinson, D., Perryman, S. and Hayday, S. (2004). The Drivers of Employee Engagement Report 408. Institute for Employment Studies, UK.
18. Rothbard, N. P. (2001). Enriching or depleting? The dynamics of engagement in work and family roles. Administrative Science Quarterly, 46, 655-684.
19. Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior,25, 293-315.
20. Schaufeli, W.B., Taris, T. W., and Rhenen, W. (2008). Workaholism, burnout and work engagement: Three of a kind or three different kinds of employee well-being? Applied Psychology: An International Review, 57, 173-203.
21. The Gallup Organization. (2008). Employee Engagement. Gallup’s Research-Based Approach. Retrieved November 25, 2017. From 22.http://gmj.gallup.com/content/ 126173/Bolster Employees-Confidence.aspx.
22. Towers, P. (2003). Towers Perrin Announces Launch of Executive Compensation Resources–ECR-. Retrieved November 25, 2017. from 23.http://www.allbusiness.com. insurance/Propertycasualty-insurance-commercial-lines/5172931-1.html.
23. Vance, R. J. (2006). Employee engagement and commitment; A guide to understanding, measuring and increasing engagement in your organization. VA: SHRM Foundation.
24. Wiroj Lakkhanaadisorn. (2005). Brain Based Learning. Bangkok: SE-ED.
2. Burke, R. J., Koyuncu, M., Jing, W., and Fiksenbaum, L. (2009). Work engagement among hotel managers in Beijing, China: potential antecedents and consequences.
Tourism Review. 64(3): 4-18.
3. Economic Service Sector Analysis Unit, The economic sector. (2017). Hotel Business. Bangkok: Government Saving Bank.
4. Endres, G. M., and Mancheno-Smoak, L. (2008). The human resource craze: human performance improvement and employee engagement. Organization Development Journal. 26(1): 69-78.
5. Hewitt Associates LLC. (2004). Research Brief: employee engagement higher at double digit growth companies. Retrieved November 25, 2017, from www.hewitt.com.
6. Institute for Employment Studies [IES]. (2004). Employee Engagement. Retrieved November 25, 2017. from http://www.employment studies.co.uk/news/129theme. php.
7. International Survey Research [ISR]. (2000). Engagement. Retrieved November 25, 2017. from www.isrsurveys.com.
8. Kahn, W. (1990). Psychological conditions of personal engagement and disengagement at work. Academic of Management Journal. 33(4): 692-724.
9. Macey, W. H., & Schneider, B. (2006). Employee experiences and customer satisfaction: Toward a frame-work for survey design with a focus on service climate. In A. I. Kraut (Ed.). Getting action from organizational surveys. San Francisco: Jossey-Bass.
10. Macey, W. H., and Schneider, B. (2008). The meaning of employee engagement.
Industrial and Organizational Psychology. 1(2008): 3-30.
11. Macey, W. H., Schneider, B., Barbera, K. M., and Young, C. Y. (2009). Employee engagement: tools for analysis, practice, and competitive advantage. Singapore: Ho Printing Singapore.
12. Maslach C, Schaufeli WB., Leiter MP. (2001). Job Burnout. Annual Review of Psychology, 52, 416.
13. McBain, R. (2006). Employee engagement – the emergence of a new construct?.
Henley Manager Update. 17(4): 21-32.
14. Ministerial Regulations. (2004). Hotel Business Act. Bangkok: Ministry of Interior.
15. Mowday, R. T. (1981). Viewing turnover from the perspective of those who remain:
The relationship of job attitudes to attributions of causes of turnover. Journal of Applied Psychology. 66(1): 120-123.
16. Porter, L. W., Lawler, E. E., and Hackman, J. R. (1975). Behavior in organization (4th ed.).
New York: McGraw-Hill.
17. Robinson, D., Perryman, S. and Hayday, S. (2004). The Drivers of Employee Engagement Report 408. Institute for Employment Studies, UK.
18. Rothbard, N. P. (2001). Enriching or depleting? The dynamics of engagement in work and family roles. Administrative Science Quarterly, 46, 655-684.
19. Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior,25, 293-315.
20. Schaufeli, W.B., Taris, T. W., and Rhenen, W. (2008). Workaholism, burnout and work engagement: Three of a kind or three different kinds of employee well-being? Applied Psychology: An International Review, 57, 173-203.
21. The Gallup Organization. (2008). Employee Engagement. Gallup’s Research-Based Approach. Retrieved November 25, 2017. From 22.http://gmj.gallup.com/content/ 126173/Bolster Employees-Confidence.aspx.
22. Towers, P. (2003). Towers Perrin Announces Launch of Executive Compensation Resources–ECR-. Retrieved November 25, 2017. from 23.http://www.allbusiness.com. insurance/Propertycasualty-insurance-commercial-lines/5172931-1.html.
23. Vance, R. J. (2006). Employee engagement and commitment; A guide to understanding, measuring and increasing engagement in your organization. VA: SHRM Foundation.
24. Wiroj Lakkhanaadisorn. (2005). Brain Based Learning. Bangkok: SE-ED.