Cross-cultural Competence that Affected Job Stress of Airline Cabin Crews: The Moderating Role of Cultural Distance

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Pornprom Suthatorn


     The objective of this research was to study how cross-cultural competence affected job stress in Thai airline cabin crews. The cultural distance was purposed as a moderator of relationship between cross-cultural competence and job stress of airline cabin crews. The data were obtained from 208 questionnaire surveys from leading international airline cabin crews in Thailand. The results from the partial least squares regression analysis indicated that high cross-cultural competence airline cabin crews perceived less job stress while they were serving foreign passengers. Moreover, the finding from moderating effect suggested that the stress tended to be lower when cabin crews who possessed higher cross-cultural competence interacted with foreign passengers whose culture are vastly different from their own.


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Suthatorn, P. . . (2020). Cross-cultural Competence that Affected Job Stress of Airline Cabin Crews: The Moderating Role of Cultural Distance. Dusit Thani College Journal, 13(3), 325–342. Retrieved from
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