Determinants of Business Ethics, Organizational Culture, Employee Engagement, and Job Performance of Flight Attendant
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Published:
Apr 27, 2020
Keywords:
Business Ethics, Organizational Culture, Employee Engagement, Job Performance of Flight Attendant
Main Article Content
Abstract
This study illustrates determinants of factors that are relevant to Business Ethics Organizational Culture Employee Engagement and Job Performance of Flight Attendant. According to qualitative research method, the review of textbooks, documents, and research studies was applied. Four of relevant factors are related to Business Ethics. Three of relevant factors are related to Organizational Culture. Five of relevant factors are related to Employee Engagement, and factors of success for Job Performance have 4 relevant factors. The finding of this paper will be applied for the future research which analyze the factors influencing aviation industry indicators of success concerning Job Performance of Flight Attendant in terms of Business Ethics, Organizational Culture, and Employee Engagement.
Article Details
How to Cite
Jitklongsub, J. ., & Suveatwatanakul, C. . . (2020). Determinants of Business Ethics, Organizational Culture, Employee Engagement, and Job Performance of Flight Attendant. Dusit Thani College Journal, 14(1), 466–486. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/241427
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Academic Article
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References
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44. Pandita, S., & Singhal, R. (2017). The Influence of Employee Engagement on the Work-Life Balance of Employees in the IT Sector. IUP Journal of Organizational Behavior, 16(1), 38 - 57.
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51. Rees, C., Alfes, K., & Gatenby, M. (2013). Employee Voice and Engagement: Connections and Consequences. International Journal of Human Resource Management, 24(14), 2780 - 2798.
52. Rung Lin, S., Chieh Hsu,Chun. . (2017). A Study of Impact On - Job Training on Job Performance of Employees in Catering Industry. The International Journal of Organizational Innovation, 9(3), 125 - 138.
53. Sahoo, C. K., & Mishra, S. (2012). A Framework towards Employee Engagement: The PSU Experience. ASCI Journal of Management, 42(1), 94 - 112.
54. Schwartz, Mark. (2005). Universal Moral Values for Corporate Codes of Ethics. Journal of Business Ethics, 59(1-2), 27 - 44.
55. Seate, B. M., Pooe, R. I. D., & Chinomona, R. (2016). The Relative Importance of Managerial Competencies for Predicting the Perceived Job Performance of Broad-Based Black Economic Empowerment Verification Practitioners. South African Journal of Human Resource Management, 14(1), 1 - 11.
56. Sharma, P. (2017). Organizational Culture as A Predictor of Job Satisfaction: The Role of Age and Gender. ULOGA DOBI I SPOLA., 22(1), 35 - 48.
57. Smith, Julie Rae Arnold. (2007). Ethics and Performance Appraisals. Doctoral,University of La Verne.
58. Stan, S., Evans, R.Kenneth, Arnold, J. Todd., and McAmis, T.Gregory. (2012). The Moderating Influence of Organizational Support on the Development of Salesperson Job Performance: Can an Organization Provide Too Much Support? Journal of Personal Selling & Sales Management, 34(2), 405 - 419.
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63. Tay, A., Lees, C., & Dar, O. L. (2016). Job Performance Expectations and Perceptions of Retail Employees: Cognitive Dissonances between Self-reports and Supervisor-ratings. South African Journal of Business Management, 47(3), 13 - 23.
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2. Aghaz, A., & Tarighian, A. (2016). Employee engagement and two types of bureaucracy: An investigation into the top-four Iranian universities. Iranian Journal of Management Studies, 9(4), 829 - 853.
3. Akhtar, A., Nawaz, M. K., Mahmood, Z., & Shahid, M. S. (2016). Impact of High Performance Work Practices on Employees' Performance in Pakistan: Examining the Mediating Role of Employee Engagement. Pakistan Journal of Commerce & Social Sciences, 10(3), 708 - 724.
4. Alessandri, G., & Borgogni, L. (2015). Stability and Change of Job Performance Across the Career Span. Human Performance, 28(5), 381-404. doi:10.1080/08959285.2015.1021047
5. Allen, N. J., and Meyer, J. P. (1991). A Three - Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1(1), 61 - 89.
6. Anand, G. (2017). Corporate Excellence through Governance and Employee Engagement:
a Brief Analysis. Journal of Commerce & Management Thought, 8(3), 554 - 562. doi:10.5958/0976-478X.2017.00033.7
7. Barbars, A. (2016). Interaction between Organizational Culture and Work Engagement in the Information and Communication Technology Sector in Latvia. Journal of Business Management(12), 84 - 100.
8. Belias, D., Velissariou, E., Kyriakou, D., Gkolia, A., Sdrolias, L., Koustelios, A., & Varsanis, K. (2016). The Advantages of Organizational Culture in Greek Banks. Journal of Management Research (09725814), 16(3), 123 - 134.
9. Buchanan II, B. (1974). Building Organizational Commitment: the Socialization of Managers in Work Organization. Administrative Science Quartery, 19(4), 533 - 546.
10. Chaurasia, S., & Shukla, A. (2014). Psychological Capital, LMX, Employee Engagement & Work Role Performance. Indian Journal of Industrial Relations, 50(2), 342 - 356.
11. Chongwisarn, Ratikarn. (2007). Human Relations: Human Behavior in Organization. Bangkok: Kasetsart University Press.
12. Cowarin, S. (2006). Organizational culture perception and organization citizenship behavior : a case study of Sino-Thai Engineering and Construction PLC. (Master of Science), National Institute of Development Administration, Bangkok.
13. Dhingra, R., & Punia, B. K. (2016). Impact of Organizational Culture on Employees' Readiness to Change. Journal of Management Research (09725814), 16(3), 135 - 147.
14. Dirks, Kurt T., Ferrin, Donald L., Murphy, Kevin R. (editor). (2002). Trust in Leadership:
Meta-Analytic Findings and Implications for Research and Practice. Journal of Applied Psychology, 87(4), 611 - 628.
15. Eldor, L., & Harpaz, I. (2016). A Process Model of Employee Engagement: The learning Climate and Its Relationship with Extra-role Performance behaviors. Journal of Organizational Behavior, 37(2), 213-235. doi:10.1002/job.2037
16. Fernández, L. P., Francisco. (2016). Influence of Customer Value Orientation, Brand Value, and Business Ethics level on Organizational Performance. Revista Brasileira de Gestão de Negócios, 18(59), 5 - 23.
17. Fournier, C., Weeks, W. A., Blocker, C. P., & Chonko, L. B. (2013). Polychronicity and Scheduling's Role in Reducing Role Stress and Enhancing Sales Performance. Journal of Personal Selling & Sales Management, 33(2), 197 - 210.
18. Garg, N. (2015). Organizational Role Stress in Dual-Career Couples: Mediating the Relationship Between HPWPs, Employee Engagement and Job Satisfaction. IUP Journal of Management Research, 14(3), 43 - 69.
19. Graham, M. (2009). Business Ethics: An Analysis of a Company's Training Program Influence on Employee Behavior and Morale. Pepperdine University [Dissertation]. UMI 3355620. UMI Dissertations Publishing 2009.
20. Gupta, M. (2015). A study on Employee’s Perception towards Employee Engagement. Globsyn Management Journal, 9(1/2), 45 - 51.
21. Hood, J. N. L., Jeanne M. (2002). Business Ethics in the NAFTA countries: A Cross-cultural Comparison. Journal of Business Research, 55(11), 883-890. doi:10.1016/S0148-2963(01)00207-7
22. Huhtala, M., Tolvanen, A., Mauno, S., & Feldt, T. (2015). The Associations between Ethical Organizational Culture, Burnout, and Engagement: A Multilevel Study. Journal of Business & Psychology, 30(2), 399-414. doi:10.1007/s10869-014-9369-2
23. Ibrahim, R., Boerhannoeddin Ali,. Kayode, Bakare Kazeem. (2017). Organizational Culture and Development: Testing the Structural Path of Factors affecting Employees’ Work Performance in an Organization. Asia Pacific Management Review, 22, 104 - 111.
24. Institute, T. R. (2011). Dictionary. Retrieved from http://www.royin.go.th/dictionary/
25. Katz, O. a. K. R. (1996). The Social Psychology of Organizations. New York: Wiley.
26. Karakas, F., Sarigollu, E., & Uygur, S. (2017). Exploring the Diversity of Virtues Through the Lens of Moral Imagination: A Qualitative Inquiry into Organizational Virtues in the Turkish Context. Journal of Business Ethics, 141(4), 731-744. doi:10.1007/s10551-016-3150-6.
27 Karumuri, V. (2016). Employee Engagement: Hotel Industry. SCMS Journal of Indian Management, 13(3), 120 - 128.
28. Karyotakis, K. M., & Moustakis, V. S. (2016). Organizational Factors, Organizational Culture, Job Satisfaction and Entrepreneurial Orientation in Public Administration. European Journal of Applied Economics, 13(1), 47-59. doi:10.5937/ejae13-10781
29. Khan, S. R. K. (2016). Influence of Organizational Culture on Teacher's Work Engagement: An Empirical Study. IUP Journal of Organizational Behavior, 15(4), 27 - 45
30. Kumar, V., & Pansari, A. (2016). Competitive Advantage Through Engagement. Journal of Marketing Research (JMR), 53(4), 497-514. doi:10.1509/jmr.15.0044
31. Kumpikaite - Valiuniene, V., Glinska, E., Aslan, I., & Mihi Ramirez, A. (2016). Students' Attitude to Job Performance: Intercultural Study. Engineering Economics, 27(2), 195 - 204.
32. Lather, A. S., & Jain, V. K. (2015). Ten C's Leadership Practices Impacting Employee Engagement: A Study of Hotel and Tourism Industry. Vilakshan: The XIMB Journal of Management, 12(2), 59 - 74.
33. Liang-Chieh, W. (2014). Improving Employee Job Performance through Ethical Leadership and "Guanxi": The Moderation Effects of Supervisor-Subordinate Guanxi Differentiation. Asia Pacific Management Review, 19(3), 321-345. doi:10.6126/APMR.2014.19.3.06
34. Lloyd, R. (2008). Discretionary Effort and the Performance Domain. The Australian and New Zealand Journal of Organization Psychology, 1, 22 - 34.
35. Menges, I. J., Tussing V. Danaille., Wihler, Andreas., and Grant, M. Adam. (2017). When Job Performance Is All Relative: How Family Motivation Energizes Effort and Compensates for Intrinsic Motivation. Academy of Management Journal, 60(2), 695 - 719.
36. Miles, R. H. (2001). Beyond the age of Dilbert: Accelerating Corporate Transformations by Rapidly Engaging all Employees. Organizational Dynamics, 29(4), 313 - 321.
37. Mulki, P. J., Caemmererc, Barbara and Heggded, S. Githa. (2015). Leadership Style, Salesperson’s Work Effort and Job Performance: the Influence of Power Distance. Journal of Personal Selling & Sales Management, 35(1), 3 - 22.
38. Naweekarn, S. (2002). Organizational Behavior. Bangkok: Bhannakij.
39. Newman, A., Nielsen, I., & Miao, Q. (2015). The Impact of Employee Perceptions of Organizational Corporate Social Responsibility Practices on Job Performance and Organizational Citizenship Behavior: Evidence from the Chinese Private Sector. International Journal of Human Resource Management, 26(9), 1226 - 1242. doi:10.1080/09585192.2014.934892
40. Nienaber, H. (2017). Leadership, Risk Taking and Employee Engagement in a South African Context. Proceedings of the European Conference on Management, Leadership & Governance, 323 - 330.
41. O'Neill, K., Hodgson, S., & Mazrouei, M. A. (2015). Employee Engagement and Internal Communication: A United Arab Emirates Study. Middle East Journal of Business, 10(4), 3 - 28.
42. O’Neill, T. A., McLarnon, M. J. W., & Carswell, J. J. (2015). Variance Components of Job Performance Ratings. Human Performance, 28(1), 66 - 91. doi:10.1080/08959285.2014.974756
43. Ogilviea, J., Rapp, Adam., Bachrach, G. Danial,. Mullins, Ryan and Harveyd, Jaron. (2017). Do Sales and Service Compete? The Impact of Multiple Psychological Climates on Frontline Employee Performance. Journal of Personal Selling & Sales Management, 37(1), 11 - 26.
44. Pandita, S., & Singhal, R. (2017). The Influence of Employee Engagement on the Work-Life Balance of Employees in the IT Sector. IUP Journal of Organizational Behavior, 16(1), 38 - 57.
45. Pirayatanarak, S. (2012). Business Ethics and Competitiveness of Thai Small and Medium Enterprises. (Master Degree), Khon kaen University, Khon kaen.
46. Porter, Lyman W.,Steers, Richard M.,Mowday, Richard T.,Boulian, Paul. (1974). Organizational Commitment, Job Satisfaction, and Turnover among Psychiatric Technicians. Journal of Applied Psychology, 59(5), 603-609. http://dx.doi.org/10.1037/h0037335
47. Post, J. E. a. o. (2002). Business & Society : Corporate Strategy Public Policy Ethics. New York McGraw-Hill.
48. Promkaew, P. (2004). The Perception of Organization Culture from the employees of Siam City Cement Public Company Limited. (Master degree), Thammasat University.
49. Rashidi, Z., Syed, N. A., & Zaki, S. (2015). Profiling Organizational Culture of Different Sectors in Pakistan. IBA Business Review, 10(1), 31 - 46.
50. Rawal, S. (2015). Predictors of Employee Engagement in Public & Private Insurance Companies. Indian Journal of Industrial Relations, 51(2), 285 - 299.
51. Rees, C., Alfes, K., & Gatenby, M. (2013). Employee Voice and Engagement: Connections and Consequences. International Journal of Human Resource Management, 24(14), 2780 - 2798.
52. Rung Lin, S., Chieh Hsu,Chun. . (2017). A Study of Impact On - Job Training on Job Performance of Employees in Catering Industry. The International Journal of Organizational Innovation, 9(3), 125 - 138.
53. Sahoo, C. K., & Mishra, S. (2012). A Framework towards Employee Engagement: The PSU Experience. ASCI Journal of Management, 42(1), 94 - 112.
54. Schwartz, Mark. (2005). Universal Moral Values for Corporate Codes of Ethics. Journal of Business Ethics, 59(1-2), 27 - 44.
55. Seate, B. M., Pooe, R. I. D., & Chinomona, R. (2016). The Relative Importance of Managerial Competencies for Predicting the Perceived Job Performance of Broad-Based Black Economic Empowerment Verification Practitioners. South African Journal of Human Resource Management, 14(1), 1 - 11.
56. Sharma, P. (2017). Organizational Culture as A Predictor of Job Satisfaction: The Role of Age and Gender. ULOGA DOBI I SPOLA., 22(1), 35 - 48.
57. Smith, Julie Rae Arnold. (2007). Ethics and Performance Appraisals. Doctoral,University of La Verne.
58. Stan, S., Evans, R.Kenneth, Arnold, J. Todd., and McAmis, T.Gregory. (2012). The Moderating Influence of Organizational Support on the Development of Salesperson Job Performance: Can an Organization Provide Too Much Support? Journal of Personal Selling & Sales Management, 34(2), 405 - 419.
59. Steers, R. M. a. P., L. (1991). Motivation and Work Behavior. New York: Mcgraw-Hill.
60. Stoyanova, T., & Iliev, I. (2017). Employee Engagement Factor for Organizational Excellence. International Journal of Business & Economic Sciences Applied Research, 10(1), 23 - 29.
61. Suliman, A. M. (2001). Work Performance is it one thing or many thing? .International Journal of Human Resource Management, 12(6), 1049 - 1061.
62. Taştan, S. B., & Güçel, C. (2017). The Impact of Employees' Perceived Business Ethics and Ethical Climate on Organizational Social Capital. Turkish Journal of Business Ethics, 10(1), 47 - 76.
63. Tay, A., Lees, C., & Dar, O. L. (2016). Job Performance Expectations and Perceptions of Retail Employees: Cognitive Dissonances between Self-reports and Supervisor-ratings. South African Journal of Business Management, 47(3), 13 - 23.
64. Ünal, Z. M., & Turgut, T. (2015). The Buzzword: Employee Engagement. Does Person- Organization Fit Contribute to Employee Engagement? Iranian Journal of Management Studies, 8(2), 157 - 179.
65. Wattanasopasiri, T. (2005). The Relationships between Business Ethics, Machiavellian Personality, Work Values, and Stress of Small and Medium Entrepreneurs in Bangkok. (Master Degree), Thammasart University, Bangkok.
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