A Study of the Efficiency of Logistic Services in Machine Tools and Metalworking Technology Exhibition
Article Sidebar
Published:
Aug 29, 2020
Keywords:
Efficiency, Logistics 4.0, Service Quality, Logistics Service Provider
Main Article Content
Abstract
The objectives of this research were to 1) study the components essential to the efficiency of logistics services in machine tools and metalworking technology exhibition and 2) to confirm the components to the efficiency of logistics services in machine tools and metalworking technology exhibition. The research was conducted in two phases. Phase 1, the qualitative research was done by using Delphi technique which focused on management opinions, logistics service strategies and other issues given by 12 samples of logistics industry professionals. Phase 2, the quantitative research was done to confirm the components for efficiency of logistic services in machine tools and metalworking technology exhibition from 3,134 companies exhibitors. The results found that 1) the main important drivers for efficiency of logistics service were logistics strategy, logistic 4.0 and logistics service quality and 2) the confirmatory of the model conformed to the empirical data and appropriate in overall. The weight of each factors affected efficiency of logistics service with statistically significance at the level 0.05.
Article Details
How to Cite
Sakvanichkul, P. . l, & Jaroenwisan, K. . (2020). A Study of the Efficiency of Logistic Services in Machine Tools and Metalworking Technology Exhibition. Dusit Thani College Journal, 14(2), 290–306. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/243437
Section
Research Article
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References
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Teece, D. J., Rumelt, R., Dosi, G., and Winter, S. (1994). Understanding corporate coherence: Theory and evidence. Journal of Economic Behavior and Organization, 23: 1 - 30.
Toth P, Vigo D. (2001). The vehicle routing problem. Philadelphia: Society for Industrial and Applied Mathematics.
Rovinelli, R. J., & Hambleton, R. K. (1977). On the use of content specialists in the assessment of criterion-referenced test item validity. Dutch Journal of Educational Research,
2, 49 - 60.
Seth, Nitin., Deshmukh, S. G., and Prem, Vrat. (2005). Service Quality Models:
A review. International Journal of Quality and Reliability Management. 22(9): 913 - 949.
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Yamane, T. (1973). Statistic: An introductory analysis. (3rded.). New York: Harper & Row.
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from https://think-asia.org/handle/11540/3611.
Beske, P. & Seuring, S. (2014). Putting sustainability into supply chain management,
Supply Chain Management: An International Journal. 19(3):322 - 331.
Bhagwat R. & Sharma M.K. (2007). Performance Measurement of Supply Chain Management: A Balanced Scorecard Approach, Computers & Industrial Engineering. 53(1):43 - 62.
Cronbach, L.J. (1990). Essentials of Psychological Testing. (5th ed.). New York:
Harper Collins Publishers.
Diamantopoulos, A. & Siguaw, J.A. (2000). Introducing LISREL. London: Sage Publications.
Eisenhardt K.M. & Brown S.L. (1999). Patching: restitching business portfolios in dynamic markets. Harvard Business Review 77(3): 72 - 82.
Eisenhardt K.M. & Tabrizi B.N. (1995). Accelerating adaptive processes: product innovation in the global computer industry. Administrative Science Quarterly 40(1): 84 - 110.
Farahani R., Rezapour S. and Kardar L. (2011). Logistics Operations and Management (1st ed.). Great Britain: Elsevier Inc.
Fugate, Brian S., John T. Mentzer, and Stank T.P. (2010). Logistics Performance: Efficiency, Effectiveness, and Differentiation. Journal of Business Logistics. 31(1): 43 - 62
Gargeya, V. B., & Brady, C. (2005). Success and failure factors of adopting SAP in ERP system implementation. Business Process Management Journal. 11(5): 501 - 516
Golden, B. L., Raghavan, S., Wasil, E.A. (2008). The Vehicle Routing Problem: Latest Advances and New Challenges. Springer Verlag. 43.
Golrizgashti, S. (2014). Supply Chain Value Creation Methodology under BSC Approach. Journal of Industrial Engineering International. 10(67): 1 - 15.
Hair, J., Black, W., Babin, B., Anderson, R., & Tatham, R. (2006). Multivariate data analysis (6thed.). Uppersaddle River, N.J.: Pearson Prentice Hall.
Hausmann, R., Hwang, J. and Rodrik, D. (2007). What you export matters. Journal of Economic Growth. 12(1): 1 - 25.
Kongraksawech, A., Chaiwat, P., Wasusri, T., Kritjaroen, T., and Buddhakulsomsiri, J. (2013). A Comparison of Performance for Logistics Service Provider Between Malaysia and Thailand. MUT Journal of Business Administration. 10(1) : 59 - 79. (in Thai)
Kumar, P. & Singh, R. (2012). A fuzzy AHP and TOPSIS methodology to evaluate 3PL in a supply chain. Journal of Modelling in Management. 7(3): 287 - 303.
Langley, J. & Capgemini (2015). Third-party Logistics - The State of Logistics Outsourcing. 2015, 19th Annual Third-Party Logistics Study. Retrieved November 12, 2016. from http://www.3PLstudy.com.
Lewis, B. (1993). Service quality: recent developments in financial services.
International Journal of Bank Marketing. 11(6): 19 - 25.
Lummus, R. R. & Duclos, L. K. (1995). Implementation of EDI systems. Journals of System Management. 45(5): 4 - 10.
Min, H., Demond, S., Joo, S,J. (2013). Evaluating the comparative managerial efficiency of leading third party logistics providers in North America. Benchmarking:
An Interational Journal. 20(1); 62 - 78.
Najmi, A., & Makui, A. (2012). A Conceptual Model for Measuring Supply Chain's Performance. Production Planning and Control. 23(9): 694 - 706.
Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
Obadă DanielRareş. (2014). Measuring Perceived Service Quality Offline vs. Online:
A New PeSQ Conceptual Model. Procedia Economics and Finance. 15: 538 - 551.
Oletewo, J. (2017). Analysis the moderating effect of customer loyalty on long run repurchase intentions. African Journal of Marketing Management. 9(3): 25 - 34.
Parasuraman, A., Zeithaml, V .A. and Berry, L.L. (1988). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing. 64(1): 12 - 40.
Park, H, G., & Lee, Y, J. (2015). The Efficiency and Productivity Analysis of Large Logistics Providers Services in Korea. The Asian Journal of Shipping and Logistics. 31(4): 469 - 476.
Peters, T., Meijboom, R, and de Vries, E. (2018). Interfaces in service modularity:
a scoping review. International Journal of Production Research. 56(20): 591 - 606.
Rajendran G., Arthanari M., Sivakumar, M. (2011). GPS Tracking Simulation by Path Replaying. International Journal of Innovative Technology & Creative Engineering. 1(1): 20 - 26.
Reed Tradex. (2018). Directory METALEX 2018, [CD-ROM]. Bangkok: Reed Tradex Co.,ltd.
Renner, B., Kwon, S., Yang, B.H., Paik, K.C., Kim, S.H., Roh, S., Song, J., and Schwarzer R. (2008). Social-cognitive predictors of dietary behaviors in South Korean men and women. International Journal Behavior Medical. 15(1): 4 - 13.
Rovinelli, R, J., & Hambleton, R,K. (1977). On the use of content specialists in the assessment of criterion-referenced test item validity. Dutch Journal of Educational Research.
2: 49 - 60.
Schoenherr, T. (2010). Outsourcing decisions in global supply chains: an exploratory multi-country survey. International Journal of Production Research. 48(2): 343 - 378.
Seth N., Deshmukh S.G., and Vrat, P. (2005). Service quality models: a review.
International Journal of Quality & Reliability Management. 22(9): 913 - 949.
Shahwan, Y. (2013). The Application of EDI: Empirical Evidence. International Journal of Management & Information Systems. 17(2): 97 - 104.
Shahin, A., & Samea, M. (2010). Developing the Models of Service Quality Gaps:
A Critical Discussion. Business Management and Strategy. 1(1): 1 - 11.
Shang, K. C., and Marlow, P, B. (2005). Logistics Capability and Performance in Taiwan's Major Manufacturing Firms. Transportation Research Part E: Logistics and Transportation Review. 41: 217 - 234.
Teece, D. J. (1996). Firm organization, industrial structure, and technological innovation, Journal of Economic Behavior and Organization. 31: 193 - 224.
Teece, D. J. and Pisano, G. (1994). The dynamic capabilities of firms:
An introduction. Industrial and Corporate Change. 3(3): 537 - 556.
Teece, D. J., Rumelt, R., Dosi, G., and Winter, S. (1994). Understanding corporate coherence: Theory and evidence. Journal of Economic Behavior and Organization, 23: 1 - 30.
Toth P, Vigo D. (2001). The vehicle routing problem. Philadelphia: Society for Industrial and Applied Mathematics.
Rovinelli, R. J., & Hambleton, R. K. (1977). On the use of content specialists in the assessment of criterion-referenced test item validity. Dutch Journal of Educational Research,
2, 49 - 60.
Seth, Nitin., Deshmukh, S. G., and Prem, Vrat. (2005). Service Quality Models:
A review. International Journal of Quality and Reliability Management. 22(9): 913 - 949.
Walker, J, H., Saffu, K., and Mazurek, M. (2016). An empirical study of factors influencing e - commerce adoption/non-adoption in Slovakian SMEs. Journal of Internet Commerce. 15(3): 189 - 213.
World Bank. (2015). World Bank annual report 2015 (English). Washington, D.C.:
World Bank Group.
Yamane, T. (1973). Statistic: An introductory analysis. (3rded.). New York: Harper & Row.
Zhang, J., Weiss, J., & Lall, S. (2005). The sophistication of exports: A new measure of product characteristics. Asian Development Bank Institute. Retrieved March 12, 2019,
from https://think-asia.org/handle/11540/3611.