Teaching and Learning Interpersonal Communication: Perspectives of Hospitality Students

Main Article Content

Myla Medrano Loreto


Interpersonal communication skill is one of the key competencies in hospitality. However, research indicates that hospitality graduates have inadequate interpersonal skills when they join the industry. This study explored the current teaching methods used along with the factors that affect teaching and learning of interpersonal communication skills among 146 hospitality students. Most of the students obtained an average level of interpersonal communication skill in the areas of verbal communication, listening, emotional intelligence, and working in groups. The study employed a mixed research method through online test and focus group discussions. Teacher’s personality and competence, authenticity, resources, class environment, size and duration are perceived to facilitate teaching of and learning interpersonal communication skills through integration of traditional, online, and learner-centered methods. The results have implications to curriculum design, identification of learning outcomes, teacher training, academic support, and linkages.


Article Details

How to Cite
Medrano Loreto, M. . (2020). Teaching and Learning Interpersonal Communication: Perspectives of Hospitality Students . Dusit Thani College Journal, 14(2), 555–574. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/243459
Research Article


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