INFLUENCE OF HUMAN CAPITAL DEVELOPMENT ON HOTEL BUSINESSES’ COMPETITIVE ADVANTAGE AND OPERATIONAL SUCCESS IN THE UPPER NORTHERN REGION’S SECONDARY CITIES
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Published:
Aug 3, 2021
Keywords:
Human Capital Development, Competitive Advantage, Operational Success, Hotel Business, The Upper Northern Region’s Secondary Cities
Main Article Content
Abstract
The research aimed to investigate the influence of human capital development on hotel businesses’ competitive advantage and operational success. The sample was 269 hotel businesses in the upper northern region’s secondary cities. The tool used for collecting data was a questionnaire. The results found that human capital development had a positive, direct influence on their competitive advantage and operational success and a positive, indirect influence on their operational success through competitive advantage. In contrast, the competitive advantage had a positive, direct influence on their operational success. The results confirm that human capital development was a critical affected factor in the hotel business’s competitive advantage and operational success.
Article Details
How to Cite
Wattanapunkitt, P. . . (2021). INFLUENCE OF HUMAN CAPITAL DEVELOPMENT ON HOTEL BUSINESSES’ COMPETITIVE ADVANTAGE AND OPERATIONAL SUCCESS IN THE UPPER NORTHERN REGION’S SECONDARY CITIES. Dusit Thani College Journal, 15(2), 1–15. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/249329
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Research Article
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3rd ed. New York, NY: Taylor & Francis.
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knowledge economy: Building intellectual capital and innovative capability.
International Journal of Business and Management Science, 3(2), 251.
Thepwan, P. (2011). Strategic Human Resource Management: Concepts and Strategies for
Competitive Advantage. Bangkok: SE-EDUCATION. (in Thai)
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on the Success of Corporate Organizations in the Northeast Region. (Thesis).
Master of Business Administration, Mahasarakham University.
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Development. Cag University Journal of Social Sciences, 7(1), 1-19.
Page Limited.
Chiang, Y. H., & Shih, H. A. (2011). Knowledge-oriented human resource configurations,
the new product development learning process, and perceived new product
performance. The International Journal of Human Resource Management, 22(15),
3202-3221.
Chidi, C. O. & Shadare, O. A. (2011). Managing Human Capital Development In Small And
Medium-Sized Enterprises For Sustainable National Development In Nigeria.
International Journal of Management & Information Systems (IJMIS), 15(2), 95-104.
Chueabangkaew, P. (2008). Human Resource Management [การบริหารทรัพยากรมนุษย์].
Bangkok: Bangkok University Press. (in Thai)
Cronbach, L. J. (1990). Essentials of psychological testing. 5th ed. New York: Harper Collins.
Danthamrongkul, W. (2006). Service heart to success. Bangkok: SE-EDUCATION. (in Thai)
Decharin, P. (2005). Balanced Scorecard, Know deep in practice [Balanced Scorecard.
5th ed. Bangkok: Chulalongkorn University Press. (in Thai)
Ericson, G.S., and McCall, M. (2012). Using Intellectual Capital to Enhance Performance in
the Hospitality Industry. Advances in Competitiveness Research, 20(1/2), 58-66.
Hambleton, R.K. (1984). Validating the test scores. In R. A. Berk. (Ed). A guide to criterion-
referenced test construction (199–223). Baltimore and London: The Johns Hopkins
University Press.
Kaplan, R. S. & Norton D. P. (1992). The Balanced Scorecard-Measures that Drive Performance. Havard Business Review. January–February 1992.
Kline, R. (2005). Principle and practice of structural equation modeling. New York:
The Guilford Press.
Kongkasawat, T. (2007). Human capital, determination of indicators for development. Bangkok: Technology Promotion Association (Thai-Japanese). (in Thai)
Krejcie, R. V. & Morgan, D. W. (1970). Determining Sample Size for Research Activities.
Educational and Psychological Measurement.
Lalitsasivimol, W. (2016). The Structural Equation Model Human Capital Development
Affecting the Competitive Advantage for Performance Success of Private Businesses
in Songkhla Province. MUT Journal of Business Administration, 13(2), 79-99.
Matchuang, O. (2014). Relationship between Human Capital Management and
Competitive Advantage of SMEs in the Northeast Region. Thesis: Master of Management, Mahasarakham University. (in Thai)
Na Takuathung, O. (2007). Strategic Human Resource Management. Bangkok: Expert Net. (in Thai)
Naveekarn, S. (2005). Business strategy and policy management. Bangkok: Bunnakit. (in Thai)
Nontanathorn. P. (2010). Corporate Social Responsibility Management: Creating a
sustainable competitive advantage. Nonthaburi: Think Beyond Books. (in Thai)
Office of the National Economic and Social Development Council (2019). Northern
Development Plan 2017 - 2022 Revision Edition. Bangkok: Office of the Prime Minister. (in Thai)
Office of the Permanent Secretary, Ministry of Tourism and Sports (2019). Tourism
and Sports Economy Division Statistics. Bangkok: Ministry of Tourism and Sports.
Robbins, S. P. (2005). Essentials of Organizational Behavior. 8th ed. USA: Pearson
Education, Inc.
Sa-nguanwongwan, W. (2010). Management and Organizational Behavior. Bangkok: Pearson Education Indo-china. (in Thai)
Sangsuwan, S., Pholkhli, A., & Issaraphaiboon, A. (2013). Impact of the Development of new
human capital for the future. Operation of hotel business in Thailand. Journal of
Humanities and Sciences, 32(6), 128-138.
Schumacker, R., & Lomax, R. (2010). A Beginners Guide to Structural Equation Modelling.
3rd ed. New York, NY: Taylor & Francis.
Sirinirand, S. & Saichu, P. (2009). Organizational policy: source and method of
implementation. Bangkok: Odeon Store. (in Thai)
Soraya, R., & Chew, K. W. (2010). A framework for human resource management in the
knowledge economy: Building intellectual capital and innovative capability.
International Journal of Business and Management Science, 3(2), 251.
Thepwan, P. (2011). Strategic Human Resource Management: Concepts and Strategies for
Competitive Advantage. Bangkok: SE-EDUCATION. (in Thai)
Thongyot, S (2006). Effects of Knowledge, Innovation and Work Efficiency of Accountants
on the Success of Corporate Organizations in the Northeast Region. (Thesis).
Master of Business Administration, Mahasarakham University.
Vodak, I. J. (2010). How to Measure Return on Investment into Human Capital
Development. Cag University Journal of Social Sciences, 7(1), 1-19.