A COMPARISON OF THE USE OF ENGLISH SKILLS IN PERFORMING TASKS OF HOTEL EMPLOYEES
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Abstract
This study aims to 1) study the use of English in performing tasks of hotel employees, and 2) compare the use of English in performing tasks of hotel employees. The sample group of this study was 250 hotel employees in Thailand. The research instrument used in this research was collecting data from the sample group by using a simple random sampling method. The data were analyzed by using descriptive statistics. The results of the study the use of English in performing tasks of hotel employees, showed that English qualification is necessary in workplace (x̄ =4.06) which the conversation skills are considered the most necessary qualification (x̄ =4.44), followed by the telephoning (x̄ =4.24), and the business letter (x̄ =4.18) respectively. When compared the opportunity to use English in performing tasks among English major and non-English major graduates, the findings revealed that there was no significant difference in using English to perform tasks that were not related to conversation skills. Whereas the opportunity in performing communicative tasks that involves listening and speaking skills of English major and non-English major graduates was different with the statistical significance at the level of 0.05.
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