Development of English Communication Video Clips for Hospital Receptionist
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Abstract
The purposes of this research were to develop English communication video clips for hospital receptionist and to examine the satisfaction with the use of the learning material. The data was collected through a questionnaire on the satisfaction with the use of English communication video clips for hospital receptionist. The target group consisted of 30 hospital receptionists in Phetchabun Province, selected by purposive sampling, and the data were analyzed using descriptive statistics, reported as percentages, mean, and standard deviation. The English communication video clips developed for hospital receptionists consisted of nine lessons: Greetings, Inquiring about Symptoms, Patient History Taking, Introducing Hospital Services, Physical Examination, Explaining the Treatment Plan, Describing Disease Pathology, Providing Instructions for Proper Self-Care, Giving Directions to Different Hospital Departments. The results indicated that the overall satisfaction with the English communication video clips for hospital receptionist was high. The content was relevant to the topics, easy to understand, and timely in addressing current situations. The font style, size and colors were appropriate and easy to read. The simulation illustrations were interesting and clear, and the situations were consistent with the content. Regarding the use of the material, the overall satisfaction was high due to the convenience of using at one's own pace. Additionally, the content was practical.
The research findings implied that the English communication video clips for hospital receptionist could effectively enhance English communication skills among hospital receptionists, particularly in terms of improving their ability to interact with patients and providing hospital services. Integrating these learning materials with training programs could further increase their effectiveness. Moreover, the material can be extended to other hospitals and healthcare services, with adaptations made to suit the specific healthcare needs of different local communities.
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