The Guideline for the Development of Elderly Workers Management Model of the Retail Business Group
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Abstract
The objective of this study was twofold: 1) to examine the factors inside Elderly Workers management patterns that impact the labour requirements of retail organisations, and secondly, to enhance the older labour management practises within retail organisations. The study employs an integrated research methodology, combining both quantitative and qualitative approaches, with an emphasis on quantitative research methods. The sample comprises a randomly selected group of 400 entrepreneurs in retail sectors located in Bangkok and its surrounding suburbs. A comprehensive research study was undertaken by a prominent information provider, wherein a semi-structured interview approach was employed to gather in-depth insights from 12 individuals representing retail firms located in Bangkok, a suburban area of the country.
The study revealed two main findings. Firstly, The research findings indicated that the creation of an organizational culture emphasizing knowledge dissemination, strategic workforce-to-demand planning mechanisms, and systematic knowledge management facilitated through elderly workers emerged as critical elements that contributed to effective elderly workforce management within the retail business sector. Secondly, the study proposed a framework for managing elderly Workers in the retail industry.This framework emphasised the importance of clear criteria for considering the employment of older individuals, managing senior staff through the design of organisational culture, promoting knowledge-sharing, aligning workforce planning with the needs of elderly Workers, and facilitating knowledge transfer from elderly Workers.
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