Development of the Office for Agricultural Land Reform into a Learning Organization within the Framework of the Design Thinking Process

Abstract

The learning organization is a new management paradigm that focuses on increasing the effectiveness of the organization by using knowledge capital as a mechanism to steer the organization out of the context of rapidly changing situations. Developing an organization into a learning organization is a strategy that helps executives understand different situations and needs of customers. In addition, increasing competitiveness through the design thinking process is organizational development that focuses on understanding customer problems and creating models to solve them that are unique and systematically tested before delivering the results to customers. Developing a learning organization through the design thinking process is an approach to effectively increase organizational capability. For the Agricultural Land Reform Office which is an agency with a mission of land management and professional development for farmers. It is operated by staff with multidisciplinary expertise. Currently, the agency faces the challenge of land acquisition requirements. While the personnel in the office still lacks knowledge linkage. This article presents the concept for the development of the Agricultural Land Reform Office and being a learning organization. By using the design thinking process as a tool to develop a learning organization. Improve the organizational effectiveness of government agencies to have high performance and respond to the needs of service users fairly and efficiently.