Verbal and Non-Verbal Pragmatic Communication Patterns for Thai Homestay Staff
Keywords:
Verbal communication, Non-verbal communication, Pragmatic communication patterns, Thai Homestay staffAbstract
The study aimed to explore the verbal and non-verbal pragmatic communication of Thai homestay staff when interacting with foreigners. The goal was to develop patterns for both verbal and non-verbal pragmatic communication. Tools used for data collection included questionnaires and semi-structured interviews. Average mean score, standard deviation and content analysis were deployed to narrate the qualitative data. The findings revealed that six common English pragmatic communication patterns were used by homestay owners and staff verbally and non-verbally. Homestay owners and staff’s pragmatic communication pattern followed communication functions; nevertheless, the pragmatic competence of homestay was aware solely of politeness via non-verbal communication, for example, body gestures, signs, and other media. Regarding the suggested pragmatic communication expressions, several competencies were developed and acknowledge based on communication functions, Grice’s cooperative of maxims, and principles of politeness. However, non-verbal communication was offered among language formats to reemphasize the meaning of verbal communication, fix misunderstandings and uncompleted messages, and maintain the politeness of speech acts. Keywords: Verbal communication, Non-verbal communication, Pragmatic communication patterns, Thai Homestay staff
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