Predictors of e-Government Development: A Moderated Research Framework
Keywords:
e-Government, Information Communication Technology, TrustAbstract
Information technologies are rapidly penetrating in the human life which have also triggered the need to change the pattern of services are being offered. Governments are moving towards the establishment of e-Governments, however the recent security breaches have also created a concern regarding the data security and privacy. Therefore the present study is focused to examine the factors which do determine the e-Government development. Further the trust on government has been considered as a moderator. Data were collected from the employees which were working in Thailand Banks. PLS-SEM has been used to test the hypothesized relationships between variables. The results of the study provided a significant positive relationship between all factors namely; economic, social and political factors and e-Government development. Further ICT infrastructure has also been found to be associated with the e-Government development as well. It is believed that findings of the study will be beneficial for the policy makers and will serve as a guideline in broad context. Future directions of the study are also provided.
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References
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trust influencing egovernment adoption in Germany. (Paper presented at the International Conference on Electronic Government).
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Assessing regional digital competence: digital futures and strategic planning implications. Journal of rural studies, 60, 60-69.
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definition maturity challenges, opportunities, and success. European Journal of Scientific Research, 39(1), 29-42.
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The forgotten promise of e-Government maturity: Assessing responsiveness in the digital public sector. Government Information Quarterly, 28(4), 439-445.
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Shareef, M., Kumar, V., Kumar, U., & Dwivedi, Y. (2011). e-Government
Adoption Model (GAM): Differing service maturity levels. Government Information Quarterly, 28(1), 17-35.
Sorn-In, K., Tuamsuk, K., & Chaopanon, W. (2015). Factors affecting the
development of e-Government using a citizen-centric approach. Journal of Science & Technology Policy Management, 6(3), 206-222.
Twizeyimana, J., & Andersson, A. (2019). The public value of E-
Government–A literature review. Government Information Quarterly, 36, 167-178.
United Nations. (2014). United Nations E-Government Survey 2014: E-
Government for the future we want. New York: United Nations Department of economic and social affairs.
Weerakkody, V., El-Haddadeh, R., & Al-Shafi, S. (2011). Exploring the
complexities of e-Government implementation and diffusion in a developing country: Some lessons from the State of Qatar. Journal of Enterprise Information Management, 24(2), 172-196.
World Bank. (2012). Information and communications for development
2012: Maximizing mobile: Washington, D.C.: World Bank.
World Bank. (2016). Digital Dividends: World Development Report 2016.
Washington, DC.: The World Bank.
Yildiz, M. (2007). E-Government research: Reviewing the literature,
limitations, and ways forward. Government Information Quarterly, 24(3), 646-665.
Akkaya, C., Obermeier, M., Wolf, P., & Krcmar, H. (2011). Components of
trust influencing egovernment adoption in Germany. (Paper presented at the International Conference on Electronic Government).
Al-Zoubi, M., Thi, L., & Lim, H. (2011). E-Government adoption among
businesses in Jordan. Academic Research International, 1(1), 141-156.
Alam, K., Erdiaw-Kwasie, M., Shahiduzzaman, M., & Ryan, B. (2018).
Assessing regional digital competence: digital futures and strategic planning implications. Journal of rural studies, 60, 60-69.
Almarabeh, T., & AbuAli, A. (2010). A general framework for e-Government:
definition maturity challenges, opportunities, and success. European Journal of Scientific Research, 39(1), 29-42.
Andersen, K., Medaglia, R., Vatrapu, R., Henriksen, H., & Gauld, R. (2011).
The forgotten promise of e-Government maturity: Assessing responsiveness in the digital public sector. Government Information Quarterly, 28(4), 439-445.
Bélanger, F., & Carter, L. (2008). Trust and risk in e-Government adoption.
The Journal of Strategic Information Systems, 17(2), 165-176.
Carrillo, F., Metaxiotis, K., Yigitcanlar, T., Mohamed, M., Murray, A., &
Mohamed, M. (2010). The role of information and communication technology (ICT) in mobilization of sustainable development knowledge: a quantitative evaluation. Journal of knowledge management, 14(5), 744-758.
Carter, L., & Bélanger, F. (2005). The utilization of e‐government services:
citizen trust, innovation and acceptance factors. Information systems journal, 15(1), 5-25.
Chang, C.-T., Hajiyev, J., & Su, C.-R. (2017). Examining the students’
behavioral intention to use e-learning in Azerbaijan? The general extended technology acceptance model for e-learning approach. Computers & Education, 111, 128-143.
de Oliveira Carneiro, D., dos Reis, M., Cireno, M., Lima, B., dos Santos, A.,
de Lima Ayres, J., & Junior, D. (2019). Parliamentary Amendment Mobile Application: A Qualitative Approach About E-Government. (Paper presented at the World Conference on Qualitative Research).
E-Government Development Index. (2014). E-Government Development
Index by country: 2008-2014. Retrieved from digital.gov.ru/en/activity/statistic/rating/index-razvitiya-elektronnogo-pravitelstva/#tabs|Compare:
Place.
Economist Intelligence Unit. (2010). Digital economy rankings 2010.
Retrieved from www935.ibm.com/services/
us/gbs/bus/html/ibv-digitaleconomy2010.html
Hair, B., & Babin, A. (2006). Multivariate data analysis. 6th ed. New Jersey:
Pearson Prentice Hall.
Hair, J., Black, W., Babin, B., & Anderson, R. (2009). Multivariate data
analysis. Vol. 6. 7th ed. New Jersey: Pearson Prentice Hall.
Heeks, R., & Bailur, S. (2007). Analyzing e-Government research:
Perspectives, philosophies, theories, methods, and practice. Government Information Quarterly, 24(2), 243-265.
Henseler, J., Ringle, C., & Sarstedt, M. (2015). A new criterion for assessing
discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115-135.
Janita, M., & Miranda, F. (2018). Quality in e-Government services: A
proposal of dimensions from the perspective of public sector employees. Telematics and Informatics, 35(2), 457-469.
Khasawneh, R., Rabayah, W., & Abu-Shanab, E. (2013). E-Government
acceptance factors: trust and risk. (Paper presented at the the 6th international conference on information technology).
Knickrehm, M., Berthon, B., & Daugherty, P. (2016). Digital disruption: The
growth multiplier. Accenture Strategy. Retrieved from www.accenture.com/us-en/insight-digital-disruption-growth-multiplier
Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful
e-Government adoption: A conceptual framework. Electronic Journal of E-Government, 5(1), 63-76.
Kurfalı, M., Arifoğlu, A., Tokdemir, G., & Paçin, Y. (2017). Adoption of e-
Government services in Turkey. Computers in Human Behavior, 66, 168-178.
Liu, D., & Carter, L. (2018). Impact of citizens' privacy concerns on e-
Government adoption. (Paper presented at the Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age).
Mensah, I., & Mi, J. (2019). Predictors of the Readiness to Use E-Government
Services From Citizens' Perspective. International Journal of Technology Diffusion, 10(1), 39-59.
Nyakwende, E., & Al Mazari, A. (2012). Factors affecting the development
of e-Government in Saudi Arabia. (Paper presented at the International Conference on Electronic Government and the Information Systems Perspective).
Patel, H., & Jacobson, D. (2008). Factors Influencing Citizen Adoption of
E-Government: A Review and Critical Assessment. (Paper presented at the ECIS).
Shareef, M., Kumar, V., Kumar, U., & Dwivedi, Y. (2011). e-Government
Adoption Model (GAM): Differing service maturity levels. Government Information Quarterly, 28(1), 17-35.
Sorn-In, K., Tuamsuk, K., & Chaopanon, W. (2015). Factors affecting the
development of e-Government using a citizen-centric approach. Journal of Science & Technology Policy Management, 6(3), 206-222.
Twizeyimana, J., & Andersson, A. (2019). The public value of E-
Government–A literature review. Government Information Quarterly, 36, 167-178.
United Nations. (2014). United Nations E-Government Survey 2014: E-
Government for the future we want. New York: United Nations Department of economic and social affairs.
Weerakkody, V., El-Haddadeh, R., & Al-Shafi, S. (2011). Exploring the
complexities of e-Government implementation and diffusion in a developing country: Some lessons from the State of Qatar. Journal of Enterprise Information Management, 24(2), 172-196.
World Bank. (2012). Information and communications for development
2012: Maximizing mobile: Washington, D.C.: World Bank.
World Bank. (2016). Digital Dividends: World Development Report 2016.
Washington, DC.: The World Bank.
Yildiz, M. (2007). E-Government research: Reviewing the literature,
limitations, and ways forward. Government Information Quarterly, 24(3), 646-665.
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Published
2020-06-28
How to Cite
Jermsittiparsert, K., & Sriyakul, T. (2020). Predictors of e-Government Development: A Moderated Research Framework. Governance Journal, 9(1), 78–110. Retrieved from https://so01.tci-thaijo.org/index.php/gjournal-ksu/article/view/242507
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บทความวิจัย (Research Articles)
