Factors Affecting Employee Engagement of 3 Star Hotels Businesses in Bangkok

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ไกรศักดิ์ พิกุล Kraisak Phikul
เกศรา สุกเพชร Kassara Sukpatch


The purposes of this research were 1) to study the factors in employee engagement of front office department in 3-star hotel businesses in Bangkok; and 2) to study comparison of factors in employee engagement of front office department in 3-star hotel businesses in Bangkok, the samples were 157employees in front office department from 3-star hotel businesses in Bangkok. Questionnaire was used to collect data. Cronbach Alpha Coefficient reliability test is 0.946. Descriptive statistic were average ( ), standard deviation (S.D.), as well as the inferential statistic were t-test and one-way analysis of variance were used to analyse the data.

Research findings showed that 1) The majority of 3-star hotel worker in Bangkok was female (66.24%), aged between 26-30 (33.76%), single status (60.51%), undergraduate level (57.96%), obtain a degree in a different field of hotel management (52.87%), salary income over 25,000 (33.76%), operational staff (52.87%) and work duration between 1-2 years (31.21%) and 2) The individual factors including job position and work duration significantly influence employee engagement in a significance level of 0.05. Nevertheless, gender, age, status, educational background about hotel management, and salary income were not effect to employee engagement.


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Kraisak Phikul ไ. . พ., & Kassara Sukpatch เ. ส. (2018). Factors Affecting Employee Engagement of 3 Star Hotels Businesses in Bangkok. Dusit Thani College Journal, 11(2), 50–67. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/119866
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