Operational Reception Competency of Higher Education Students in Hotel Program
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Abstract
The purpose of this research was to improve the operational reception competency of higher education students in hotel program. The process was divided into 2 steps: 1) Summary of the operational reception competency of higher education students in hotel program, data sources include books, papers and research, data collection tool was a data recorder and data analysis using data synthesis from books, papers and research. 2) Consideration of suitability and coverage of operational reception competency of higher education students in hotel program was defined as operational reception competency of higher education students in hotel program. Data sources include 3 people responsible for the hotel program, 3 mentors, 3 students and 6 hotel business representatives from the purposive sampling, data collection tool was interviewing and analyzing data using content analysis of interview data.
The results of the study showed that the operational reception competency of higher education students in hotel program consists of 14 competencies such as (1) Working skills with colleagues and clients (2) Working competency in a diverse social environment (3) Follow the rules, instructions, rules and regulations (4) Have knowledge of tourism and hotel and related vocabulary in the hotel (5) Communication competency on the phone (6) Have knowledge of information and services of establishment and knowledge gained through the integration of knowledge in various sciences relevant (7) Administrative competency (8) Computer competency (9) Problem solving competency (10) Hospitality competency (11) Honesty and trust (12) Responsibility in assignment (13) Competency in using science and mathematic and (14) Competency in using Thai and foreign languages.
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