Knowledge Management in Hotel Business: A Case Study of Centara Grand at Central Plaza Ladprao Bangkok
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Published:
May 28, 2018
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Abstract
This research paper aims 1) to study the level of knowledge management by the perception of Centara Grand hotel’s employees at Central Plaza Ladprao Bangkok 2) to study organizational factors including leadership organizational culture organizational climate affecting to knowledge management in Centara Grand hotel at Central Plaza Ladprao Bangkok 3) to study factors affecting to knowledge management in Centara Grand hotel at Central Plaza Ladprao Bangkok. This research was survey research which employed both primary and secondary data. The sample of this research paper was a total of 248 Centara Grand hotel’s employees at Central Plaza Ladprao Bangkok. According to Multiple Regression Analysis Enter Method, the result concluded that the levels of knowledge management of Centara Grand hotel at Central Plaza Ladprao in total were on the high level and all three of organizational factors including leadership organizational culture organizational climate were also on the high level. Moreover, organizational climate had the highest effect on knowledge management (t-value = 5.191) followed by leadership and organizational culture (t-value = 3.930 and 3.357) respectively. These three factors were able to predict 52.6 % of knowledge management. The result suggested that to increase the performance effectiveness, organization should embrace organizational culture by creating shared objective plan in each department, open an opportunity to present an opinion and make agreement in order to lead organization to meet shared goals.
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How to Cite
Thanya Asawapisitkul ธ. อ., & Watit Intuluck ว. อ. (2018). Knowledge Management in Hotel Business: A Case Study of Centara Grand at Central Plaza Ladprao Bangkok. Dusit Thani College Journal, 12(2), 17–32. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/125818
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Academic Article
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References
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Lund, D. (2003). Organizational Culture and Job Satisfaction. The Journal of Business and Industrial Marketing, 18, 219 - 236.
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Senge, P. (1990). The Fifth Discipline: The Art and Practice of the Learning Organization.
New York: Doubleday.
Steer, R.M. & Porten L. (1979). Motivation and Work Behavior. New York: McGraw-Hill.
Sumalee Sangsawang. (2007). Relationship between Organizational Culture and Core Competency of Department of Corrections’ Employees. Master’s Thesis,
Mahidol University.
Suthimon SriChoti et al. (2005). Knowledge Management of Organization in Thailand:
The Comparative Study between Public, State Enterprise and Private Organizations. Master’s Thesis, National Institute of Development Administration.
Tawat Boonyamanee. (2007). Leadership and Change. Bangkok: OS Printing House.
Teppanum Meungman and Sawing Supan. (1997). Organizational Behavior. Bangkok:
Thai Wattanapanich.
Thailand Productivity Institute. (2006). Knowledge Management… From Theory to Practical
(3th ed.). Bangkok: Se-ed Education.
Tinnakorn Thongsindhu. (2014). Factors affect Knowledge Management of Thailand City Municipality Employees. Master’s Thesis, Ramkhamhaeng University.
Udom Fuengkriettipaiboon. (2009). The Perception of Social Support of Head Worker Leadership with Knowledge Management: A Case study of Operation Level Workers at PEA. Master’s Thesis, Ramkhamhaeng University.
Wanwisa Kongthon. (2013). Factors affect Knowledge Management of Information Technology Employees at Faculty of Medicine Siriraj Hospital. Master’s Thesis, Mahidol University.
Boondee Boonyakrit & Nongluck Prasobsukchockchai. (2004). Knowledge Mangement: From Theory to Practice. Bangkok: Jirawat Express.
Bormann, E. G. (1983). Symbolic Convergence: Organizational Communication and Culture. In L.L.Putnam & M.E. Pacanowsky (Eds.). In E. G. Bormann, Communication and organizations: An interpretive approach (pp. 11 - 23). Beverly Hills: Sage.
Chantana Boonchu. (2014). Factors Enhancing Learning Organization of the Employees in Nakhompathom Hospital. Academic Service Journal Prince of Songkla University.
(25)1, 78 - 92.
Chun Wai Tak, T. (1996). The Role of Leadership from the Learning Organization Perspective:
a Case Study. Hong Kong. Master's Thesis, The University of Hong Kong
Cronbach, L. J. & Shavelson, R. J. (2004). My Current thoughts on Coefficient Alpha and Successor Procedures. Educational and Psychological Measurement. 64(3), 204.
Davenport, Thomas. H., & Prusak, Laurence. (1998). Working Knowledge. Boston: Harvard Business School Press.
Gavin, D. (1993). Building a Learning Organization. Harvard Business Review, 71(4 ), 78 - 91.
Grover, I. A. (2012). Can Leaders Influence a Learning Organization? An Exploratory Study of the Relationship between Leadership, Organizational Learning Capability and the Mediating Role of Trust. Master's Thesis, University of Ottawa.
Handy, C. (1995). Gods of Management: The Changing Work of Organizations. Oxford:
Oxford University.
Hoy, Wayne K. and Cecil G, Miskel. (2001). Educational Administration : Theory, Research and Practice. (6th ed.). Mc Graw: Hill Interational Edition 2001.
Jiratcha Wicheanpanya. (2006). The Development of Indicators for Effective Knowledge Management. Dissertation, Chulalongkorn University.
Jumroen Chitdalung and Chumsak Intraluk. (2007). A linear structural equation model of knowledge management factors affecting learning organizations in schools under the office of basic education commission in southern provinces. Songklanakarin Journal of Social Science and Humanities. 15. 379.
Kannikar Polangka. (2014). A Study of the Personal Characteristics, Constructive Organizational Culture, and Internal Environment toward Employees’ Work Performance at the Operational Level in Asoke (Central Business Distrct), Bangkok. Master’s Thesis, Bangkok University.
Kansuda Makhasiranon. (2003). A Proposed Knowledge Management Systems for Private Sector. Master’s Thesis, Chulalongkorn University.
Karnjana Kasorn. (2012). The Relationship between the Organizational Culture and the Effectiveness of the School under Pathumthani Primary Eductional Service Area Office 1. Master’s Thesis, Rajamangala University of Technology Thanyaburi.
Kasima Sungworn Prasert. (2006). Employees’ Opinions in the Organizations that are the Network Membership of Knowledge Management Institute for Society toward Knowledge Management. Master’s Thesis, Kasetsart University.
Kelly, J. (1980). Organizational Behavior. Lllinois: Richarge D. Irwin.
Klinchan Keaw Charoen. The Promotion of Knowledge Management. Retrieved June 28, 2012, from https://www.opdc.go.th/special.php?spc_id=4&content_id=147.
Kouzes, J.M. & Posner, B.Z. (2002). The Leadership Challenge. (3th ed.). San Francisco: John Wiley & Sons, Inc.
Kruawan Yamprang, Pantipa Yuwathongtai, Jirada Champuengkham. (2007). Factors affect to Knowledge Management at Office of the Higher Education Commission. Independent Study, Naresuan University.
Litwin , G.H. and Stinger R.A. (1980). Motivation and Organization Climate. Boston:
Harvard University.
Lu, Y. P. (2010). The Relationship between Leader's Behaviors & Organizational Learning Actions. Doctor's Thesis, Marian University.
Lund, D. (2003). Organizational Culture and Job Satisfaction. The Journal of Business and Industrial Marketing, 18, 219 - 236.
Marquardt, M. (1996). Building the Learning Organization: A Systems Approach to Quantum Improvement and Global Success. New York: McGraw-Hill.
Nitta Sammapan. (2003). Leadership: Driving Power to the Excellent Organization. Bangkok: Innographic.
Nonaka, I. & Takeuchi, H. (2000). Classic work: Theory of Organizational Knowledge Creation In D.Morey, M. Maybury, & B.Thuraisingham (Eds.), Knowledge Management: Classic and Cintemporary Work (pp.139 - 182). Cambridge, MA: MIT Press.
Partsakorn Chumpoonta and Pattarawadee Chaisangpatheep. (2009). Knowledge Management of Dusit Thani Hua Hin hotel. Independent Study, Dusit Thani College.
Phiangjai Musigapong. (2007). The Status of Knowledge Management and Needs for Increase Knowledge to Learning Organization of Health Information System Department Office, Department of Health Service Support, Ministry of Public Health. Master’s Thesis, Phranakhon Rajabhat University.
Phichai Ratnatilaka Na Bhuket. (2009). Organization and Management. Bangkok: Think Beyond Book.
Phichaphop Panpae. (2011). Leader and Change (2nd ed.). Bangkok: Chulalongkorn.
Piyanud Changlek & Krit Jarinto. (2011). The Impacts of Organizational Culture on Knowledge Management for Improving Organizational Performance. Master's Thesis, Burapha University.
Senge, P. (1990). The Fifth Discipline: The Art and Practice of the Learning Organization.
New York: Doubleday.
Steer, R.M. & Porten L. (1979). Motivation and Work Behavior. New York: McGraw-Hill.
Sumalee Sangsawang. (2007). Relationship between Organizational Culture and Core Competency of Department of Corrections’ Employees. Master’s Thesis,
Mahidol University.
Suthimon SriChoti et al. (2005). Knowledge Management of Organization in Thailand:
The Comparative Study between Public, State Enterprise and Private Organizations. Master’s Thesis, National Institute of Development Administration.
Tawat Boonyamanee. (2007). Leadership and Change. Bangkok: OS Printing House.
Teppanum Meungman and Sawing Supan. (1997). Organizational Behavior. Bangkok:
Thai Wattanapanich.
Thailand Productivity Institute. (2006). Knowledge Management… From Theory to Practical
(3th ed.). Bangkok: Se-ed Education.
Tinnakorn Thongsindhu. (2014). Factors affect Knowledge Management of Thailand City Municipality Employees. Master’s Thesis, Ramkhamhaeng University.
Udom Fuengkriettipaiboon. (2009). The Perception of Social Support of Head Worker Leadership with Knowledge Management: A Case study of Operation Level Workers at PEA. Master’s Thesis, Ramkhamhaeng University.
Wanwisa Kongthon. (2013). Factors affect Knowledge Management of Information Technology Employees at Faculty of Medicine Siriraj Hospital. Master’s Thesis, Mahidol University.