The Effects of Training Program on Employee Training Satisfaction: A Case Study of Inter Hotel in Bangkok, Thailand

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Tanida Lakornsri
Suwaree Namwong


The aim of this study was to examine the factors of the effects of training program on employee training satisfaction. The training program is conceptualized within a multi-dimensional framework consisting of instructor, self-development, training program arrangement, training equipment and facility, and self-motivation. The hypotheses were proposed based on the conceptual framework. Filed research was conducted through questionnaire surveys with 386 respondents originating from inter hotels in Bangkok, Thailand. A quantitative approach was employed for data collecting process. Exploratory factor analysis was performed to measure a reliable of the research instrument. A multiple regression analysis technique was conducted to test the hypotheses.

The findings revealed that the training program did have a significant effect on entry-level hotel employee satisfaction. This highlighted the importance of having self-development evaluation, the qualification of the instructor and training equipment and facility for employees’ satisfaction respectively, regardless of program arrangement, and self-motivation evaluation. The implications of the study provided for both researchers and human resource practitioners as better understanding of utilizing training program factors to increase employees’ satisfaction. The limitation of the study was measured only entry-level; hence, the further research should measure training satisfaction of all employee levels and study of the relationship between job satisfaction and intention to work in the hotel industry

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How to Cite
Lakornsri, T. . ., & Namwong, S. . . (2020). The Effects of Training Program on Employee Training Satisfaction: A Case Study of Inter Hotel in Bangkok, Thailand. Dusit Thani College Journal, 13(1), 202–217. Retrieved from
Research Article


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