The Effects of Training Program on Employee Training Satisfaction: A Case Study of Inter Hotel in Bangkok, Thailand
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Published:
Apr 10, 2020
Keywords:
Training, Training Satisfaction, Human Resource, Hotel Industry, Motivation
Main Article Content
Abstract
The aim of this study was to examine the factors of the effects of training program on employee training satisfaction. The training program is conceptualized within a multi-dimensional framework consisting of instructor, self-development, training program arrangement, training equipment and facility, and self-motivation. The hypotheses were proposed based on the conceptual framework. Filed research was conducted through questionnaire surveys with 386 respondents originating from inter hotels in Bangkok, Thailand. A quantitative approach was employed for data collecting process. Exploratory factor analysis was performed to measure a reliable of the research instrument. A multiple regression analysis technique was conducted to test the hypotheses.
The findings revealed that the training program did have a significant effect on entry-level hotel employee satisfaction. This highlighted the importance of having self-development evaluation, the qualification of the instructor and training equipment and facility for employees’ satisfaction respectively, regardless of program arrangement, and self-motivation evaluation. The implications of the study provided for both researchers and human resource practitioners as better understanding of utilizing training program factors to increase employees’ satisfaction. The limitation of the study was measured only entry-level; hence, the further research should measure training satisfaction of all employee levels and study of the relationship between job satisfaction and intention to work in the hotel industry
Article Details
How to Cite
Lakornsri, T. . ., & Namwong, S. . . (2020). The Effects of Training Program on Employee Training Satisfaction: A Case Study of Inter Hotel in Bangkok, Thailand. Dusit Thani College Journal, 13(1), 202–217. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/241013
Section
Research Article
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References
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15. Dainty, A. R. J., Ison, S. G., & Root, D. S. (2004). Bridging the skills gap: A regionally driven strategy for resolving the constraction labour. Engineering, Construction and Architectural Management, 11(4), 275-283.
16. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis (Vol. 5). NJ: Prentice hall: Upper Saddle Rive.
17. Hamblin, A. C. (1974). Evaluation and control of training (9): Industrial Training International.
18. Harris, K. J., & Cannon, D. F. (1995). Opinions of training methods Used in the hospitality industry: A call for review. International Journal of Hospitality Management, 14(1), 79-96.
19. Hitt, M. A., Ireland, R. D., Camp, S. M., & Sexton, D. L. (2001). Strategic entrepreneurship: Entrepreneurial strategies for wealth creation. Strategic Management Journal, 22(6-7), 479-491.
20. Horng, J. S., & Lin, L. (2013). Training needs assessment in a hotel using 360 degree feedback to develop competency-based training programs. Journal of Hospitality and Tourism Management(20), 61-67.
21. Kaiser, H. F. (1960). The application of electronic computers to factor analysis. Educational and psychological measurement, 20(1), 141-151.
22. Kirkpatrick, D. L. (2009). Implementing the four levels: A practical guide for effective evaluation of training programs: Easyread super large 24pt edition. San Francisco: Berrett-Koehler Publisher, Inc.
23. Lamba, S., & Choudhary, N. (2013). Impact of HRM practices on organizational commitment of employees. International Journal of Advancements in Research & Technology, 2(4), 407-423.
24. Marsden, J. (1991). Evaluation: Towards a definition and statement of purpose. Australasian Journal of Educational Technology, 7(1), 31-38.
25. Noe, R. A., & Schmitt, N. (1986). The influencing of trainee attitudes on training effectiveness: Test of a model. Personal psychology, 39(3), 497-523.
26. Noe, R. A., & Wilk, S. L. (1993). Investigation of the factors that influence employees' participation in development activities. Journal of applied psychology, 78(2), 291.
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28. Roehl, W. S., & Swerdlow, S. (1999). Training and its impact on organizational commitment among lodging employees. . ournal of Hospitality & Tourism Research, 23(2), 176-194.
29. Saunders, M., Lewis, P., & Thornhill, A. (1997). Collecting primary data using questionnaires. Research methods for business students (354-405).
30. Singh, S., & Tewari, V. (2008). Human Resources Initiatives in Designing and Developing Value-Delivery Systems in the Hospitality Industry. In V. Jauhari (Ed.), Global Cases on Hospitality Industry. New York: The Haworth Press.
31. Smith, E. (1999). Ten years of competency‐based training: the experience of accredited training providers in Australia. International Journal of Training and Development,, 3(2), 106-117.
32. Tajeddini, K. (2010). Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland. Tourism Management, 31(2), 221-231.
33. Tao, Y. H., Rosa Yeh, C., & Sun, S. I. (2006). Improving training needs assessment processes via the Internet: system design and qualitative study. Internet Research, 16(4), 427-449.
34. Tracey, B. J., & Tews, M. J. (1995). Training effectiveness: Accounting for individual characteristics and the work environment. The Cornell Hotel and Restaurant Administration Quarterly, 36(6), 36-42.
35. Whetzel, D. L., & Wheaton, G. R. (Eds.). (1997). Applied measurement methods in industrial psychology.: Davies-Black Publishing.
36. Yamane, T. (1967). Statistics, an introductory Analysis 2nd Edition (Vol. (No. HA29 Y2 1967).). New York: Horper and Row.
37. Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M. (2013). Business research methods: Cengage Learning.
2. Ashton, A. S. (2017). How human resorces management best practice influnce employee satisfaction and job retention.Journal of Human Resources in Hospitality and Tourism, 17.
3. Barlett, J. E., Kotrlik, J. W., & Higgins, C. C. (2001). Organizational research: Determining appropriate sample size in survey research. information technology, learning, and performance journal, 19(1), 43.
4. Barney, J. B. (2001). Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view. Journal of management, 27(6), 643-650.
5. Bartlett, K. R. (2001). The relationship between training and organizational commitment: A study in the health care field. . Human Resource Development Quarterly., 12(4), 335-352.
6. Baum, T. (2007). Human resourcess in tourism: Still waiting for change. Tourism Management, 28(6), 1383-1399.
7. Brace, I. (2008). Questionanaire design: How to plan, structure and write survey material for effective market research.: Kogan page Publishers.
8. Brinkerhoff, R. O. (1988). An integrated evaluation model for HRD. Training and Development journal, 42(2), 66-68.
9. Brown, J. (2002). Training needs assessment: A must for developing an effective trianing program. Public Personnel Management, 31(4), 569-578.
10. Bruke, R. J. (1995). Management practices, employees's satisfaction and perceptions of quality service. Psychological Reports, 77, 748-750.
11. Bulut, C., & Culha, O. (2010). The effects of organizational training on organizational commitment. International journal of training and development, 14(4), 309-322.
12. Chiang, C. F., Back, K. J., & Canter, D. D. (2005). The impact of employee training on job satisfaction and intention to stay in the hotel industry. Journal of Human Resources in Hospitality & Tourism, 4(2), 99-118.
13. Costello, A. B., & Osborne, J. W. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical assessment, research & evaluation, 10(7), 1-9.
14. Creswell, J. W. (2003). Research design: Qualitative, quantitative and mixed method apporaches London: Sage Publications, Inc.
15. Dainty, A. R. J., Ison, S. G., & Root, D. S. (2004). Bridging the skills gap: A regionally driven strategy for resolving the constraction labour. Engineering, Construction and Architectural Management, 11(4), 275-283.
16. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis (Vol. 5). NJ: Prentice hall: Upper Saddle Rive.
17. Hamblin, A. C. (1974). Evaluation and control of training (9): Industrial Training International.
18. Harris, K. J., & Cannon, D. F. (1995). Opinions of training methods Used in the hospitality industry: A call for review. International Journal of Hospitality Management, 14(1), 79-96.
19. Hitt, M. A., Ireland, R. D., Camp, S. M., & Sexton, D. L. (2001). Strategic entrepreneurship: Entrepreneurial strategies for wealth creation. Strategic Management Journal, 22(6-7), 479-491.
20. Horng, J. S., & Lin, L. (2013). Training needs assessment in a hotel using 360 degree feedback to develop competency-based training programs. Journal of Hospitality and Tourism Management(20), 61-67.
21. Kaiser, H. F. (1960). The application of electronic computers to factor analysis. Educational and psychological measurement, 20(1), 141-151.
22. Kirkpatrick, D. L. (2009). Implementing the four levels: A practical guide for effective evaluation of training programs: Easyread super large 24pt edition. San Francisco: Berrett-Koehler Publisher, Inc.
23. Lamba, S., & Choudhary, N. (2013). Impact of HRM practices on organizational commitment of employees. International Journal of Advancements in Research & Technology, 2(4), 407-423.
24. Marsden, J. (1991). Evaluation: Towards a definition and statement of purpose. Australasian Journal of Educational Technology, 7(1), 31-38.
25. Noe, R. A., & Schmitt, N. (1986). The influencing of trainee attitudes on training effectiveness: Test of a model. Personal psychology, 39(3), 497-523.
26. Noe, R. A., & Wilk, S. L. (1993). Investigation of the factors that influence employees' participation in development activities. Journal of applied psychology, 78(2), 291.
27. Norusis, M. (2008). SPSS 16.0 advanced statistical procedures companion. New Jersey: Prentice Hall Press.
28. Roehl, W. S., & Swerdlow, S. (1999). Training and its impact on organizational commitment among lodging employees. . ournal of Hospitality & Tourism Research, 23(2), 176-194.
29. Saunders, M., Lewis, P., & Thornhill, A. (1997). Collecting primary data using questionnaires. Research methods for business students (354-405).
30. Singh, S., & Tewari, V. (2008). Human Resources Initiatives in Designing and Developing Value-Delivery Systems in the Hospitality Industry. In V. Jauhari (Ed.), Global Cases on Hospitality Industry. New York: The Haworth Press.
31. Smith, E. (1999). Ten years of competency‐based training: the experience of accredited training providers in Australia. International Journal of Training and Development,, 3(2), 106-117.
32. Tajeddini, K. (2010). Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland. Tourism Management, 31(2), 221-231.
33. Tao, Y. H., Rosa Yeh, C., & Sun, S. I. (2006). Improving training needs assessment processes via the Internet: system design and qualitative study. Internet Research, 16(4), 427-449.
34. Tracey, B. J., & Tews, M. J. (1995). Training effectiveness: Accounting for individual characteristics and the work environment. The Cornell Hotel and Restaurant Administration Quarterly, 36(6), 36-42.
35. Whetzel, D. L., & Wheaton, G. R. (Eds.). (1997). Applied measurement methods in industrial psychology.: Davies-Black Publishing.
36. Yamane, T. (1967). Statistics, an introductory Analysis 2nd Edition (Vol. (No. HA29 Y2 1967).). New York: Horper and Row.
37. Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M. (2013). Business research methods: Cengage Learning.