Main Article Content
There is a huge scale of competition in the airline business and employees play a vital role for organization success. This study aims to examine what is the most intrinsic and extrinsic motivation factor that influence on airline employees’ job satisfaction, a case study Thai Airways International. It is essential for the survival of business if human resources best practice have been improved as it affects employees’ performance. This study employed a quantitative method approach by a survey questionnaire. The data was collected from various positions such as counter check-in, boarding gate, baggage handling and lounge attendant with a total of 320 employees as the sampling size calculated based on the known population. Data was analyzed by using Structural Equation Modelling (SEM) technique with operating of AMOS program to analyze. The confirmatory factor analysis (CFA) was conducted in this study to test the variables. The findings revealed that career growth, organizational policies are the most motivating factor that influence airline employee’s job satisfaction. Exploring the key driver of employees’ motivation influence on employees’ job satisfaction contributes to both academic and practical implications.
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