The Development of Listening-speaking Skill in English and Cultural Knowledge by Using Communicative Activities Enhance Ability of Hotel Receptionists: A Case Study of Amari Donmuang Airport Bangkok Hotel
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Abstract
The purposes of this research were to compare the English listening – speaking ability and the cultural knowledge of hotel receptionists of Amari Donmuang Airport Bangkok hotel before and after being taught through communicative activities. The target group was 15 hotel receptionists working from January to February 2019 in Amari Donmuang Airport Bangkok Hotel. The experimental instrument was an English for Hotel Receptions Trainee’s book by using communicative activities. The data collecting instruments consisted of the listening – speaking assessing form and the cultural knowledge test. They were conducted before and after using communicative activities. The data obtained were analyzed by using mean and standard deviation .
The findings of this study were as follows: Learners’ listening – speaking ability was increased after being taught through communicative activities. Learners’ cultural knowledge was increased after being taught through communicative activities.
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