Main Article Content
The objectives of this research are 1.to identify the problem of the environmental management for small hotels in Koh Chang and 2. to suggest an approach based on a concept of Balanced Scorecard for the environmental management of small hotels in Koh Chang.This was a qualitative research which included one month of area observation and interview 36 related stakeholders. There were 13 community officers, 13 residents and 10 small hotel personnel. The semi-structured interview is used as the data collecting tool. For data analysis process was presented via content analysis with methodological triangulation.
The research data found 1.There were three problems of the environmental management which were wastewater treatment , waste management and management of sufficient fresh water. The researcher suggests an approach based on a concept of Balanced Scorecard for the environmental management of small hotels in Koh Chang as follows: 1. To Use the model of household environmental management and the community environmental management network instead of the Government model which lack of the long term plan. 2. To implement an On Site Treatment management model and 3. To create the strategy performance management tool, based on the concept of Balanced Scorecard . There are four dimensions: the effectiveness dimension, the internal process dimension, learning dimension and the stakeholder dimension in order to encouraging the small hotels to join the community network and activity to develop the onsite and the community environment management effectiveness in the Community Based Tourism (CBT) area in Koh Chang.
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