Dynamic Capabilities and Quality of Logistics Services and Business Competencies of the Sports Equipment Distribution Business in Thailand
Article Sidebar
Main Article Content
Abstract
This research aims to develop a causal relationship model of dynamic capabilities and quality of logistics service with the business competencies of the sports equipment distribution business in Thailand. This study is quantitative research, and data was collected by questionnaires from sports equipment distribution businesses in Thailand. Which are registered with the Department of Business Development in 2022, totaling 476 places, and data were analyzed by a Structural Equation Model: SEM.
The results of this research founded that dynamic capabilities have both direct and indirect effect of causal relationship on the business competencies of the sports equipment distribution business in Thailand, statistically significant the indirect influence is mediated by the quality of logistics services of the business. When considering the components of dynamic capabilities, it was founded that businesses should concentrate in developing the acquireing ability of knowledge, adaptability and the ability to create innovation by using the quality of logistics services of the business as a criterion for creation and development and must plan and control the provision of services customer response on-time delivery of products and transporting goods without damage will lead to an increase in service quality that is superior to competitors. In addition, the research results also found that the quality of logistics services has a direct and statistically significant influence on business performance. Therefore, any organization that wants to increase the chances of competitiveness in their business must focus on the dynamic capabilities and quality of logistics services to help businesses adapt to a rapidly changing competitive environment.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Article Screening Policy
- All research and academic articles to be published must be considered and screened by three peer reviews in the relevant field / article.
- All articles, texts, illustrations and tables published in the journal are the personal opinions of the authors. Editors don't always have to agree. And no responsibility whatsoever is the sole responsibility of the author.
- The articles to be published must never be published. Where did you first publish? And not in the consideration of other journals If the audit found that there has been a duplicate publication It is the sole responsibility of the author.
- Any article that the reader sees as being plagiarized or impersonated without reference. Or mislead the work of the author Please let the journal editor know it will be your greatest blessing.
References
Bank of Ayudhya. (2022). Thailand business trend in 2022-2024. Retrieved from https://www.krungsri.com/
th/research/Industry/summary-outlook/outlook-2022-2024
Chumpitaz, R., & Paparoidamis, N. G. (2004). Service quality and marketing performance in business-to-business markets: Exploring the mediating role of client satisfaction. Managing Service Quality, 14(2-3), 235–248. https://doi.org/10.1108/09604520410528653
Department of Business Development. (2022). Thailand Business Data Warehouse. Retrieved form https://datawarehouse.dbd.go.th/index
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
Jichang, Z., Jing, L. and Feng, C. (2023). Big Data Capability, Knowledge Dynamic Capability, and Business Model Innovation: The Moderating Effect of Innovation Legitimacy. Frontiers of Business Research in China, 17(4), p520-541. 22p. DOI: 10.3868/s070-008-023-0032-7.
Jomthanachai, S., Wong, W. and Khaw, K. (2024). An Application of Machine Learning to Logistics Performance Prediction: An Economics Attribute-Based of Collective Instance. Computational Economics, 63(2):741-792
Krissamaporn, P. and Sawat, W. (2019). A Structural Equation Model for Logistics Service Quality to Measurement Passenger Loyalty at Suvarnabhumi Airport, Thailand. PSAKU International Journal of Interdisciplinary Research, 6(1), 79-91.
Milos, D. (2022). The Influence of the Quality of Logistics Services on User Satisfaction in Serbia. ODITOR -Journal for Management, Finance and Law, 2, pp. 109-138.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). “E-S-QUAL - A multiple-item scale for assessing electronic service quality”. Journal of Service Research, 7(3) : 213-233.
Patale, P. and Zohair, M. (2021). Impact of Covid-19 Pandemic on Reverse Supply Chain of Electronic Commerce. The International journal of analytical and experimental modal analysis, 8(2), 53-59.
Sabilla, A., Arum, C., Alfaridi, N. and Simarmata, J. (2023). LOGISTIC SERVICE QUALITY (LSQ) ON SHOPEEXPRESS. Malaysian Journal of Computing, 8(2), Pp 1472-1481.
Teece, D. J. (2014). The Foundations of Enterprise Performance: Dynamic And Ordinary Capabilities in an (Economic) Theory of Firms. The Academy of Management Perspectives, 28(4), 328-352.
Thanaiudompat, T. (2023). The Brand Values Development from The Customer’s Perspective in Sports Apparel Business in Thailand. Interdisciplinary Research Review, 18(2), 18-26. Retrieved from https://ph02.tci-thaijo.org/index.php/jtir/article/view/248712
Wang, H., Huang, M., Wang, H. and Zhou, Y. (2023). Fourth party logistics service quality management with logistics audit. Journal of Industrial & Management Optimization, 19 (10), p1-25. 25p. DOI: 10.3934/jimo.2022254.
Zhang, Y., Long, J. and Zhao, W. (2022). Building dynamic capabilities of small and medium-sized enterprises through relational embeddedness: evidence from China. Electronic Commerce Research, 23(4):2859-2906.