Hybrid Japanese Language Learning for Skill Development Among Hospital Staff: A Case Study of a Private Hospital in Chiang Mai Province

Abstract

This research aimed to develop a hybrid Japanese language learning process for the OPD staff at a private hospital in Chiang Mai Province. The learning process is divided into two parts: the first part involves online learning to establish a foundational knowledge base. In contrast, the second part focuses on onsite learning that emphasizes the practical application of the Japanese language in real-world work scenarios. This is achieved through role-playing simulations and on-the-job training with Japanese patients who avail of the hospital's services. Preliminary research results indicate that this learning process effectively enhances learners' knowledge as expected, with post-learning test scores increasing by an average of more than 10 points out of a total of 20 points. Additionally, learners expressed a satisfaction level averaging above 4 out of 10 points at the significant level of 0.05, as confirmed statistically through a t-test. This research not only provides a new approach for developing Japanese language skills among hospital staff but also addresses the needs of the medical industry in the era of the New S-Curve. It also responds to the needs of the medical industry in the New S-Curve era, particularly in the area of customer service for Japanese patients receiving treatment in Thai hospitals.