The Relationship between Soft Skills and Performance Efficiency of Cargo and Mail Service Employees: A Case Study of Cargo and Mail Service Providers at Suvarnabhumi Airport

Abstract

This research consists purposes were 1. to study the relationship between soft skills and the job performance efficiency of warehouse and mail service staff of a company providing warehouse and mail services at Suvarnabhumi Airport and 2. to examine which soft skills affect the job performance efficiency of warehouse and mail service staff of such a company at Suvarnabhumi Airport. This research is quantitative The research instrument used is a questionnaire. The sample group consists of 307 warehouse and mail service staff from a company providing warehouse and mail services at Suvarnabhumi Airport, Nong Prue Subdistrict, Bang Phli District, Samut Prakan Province. The sample size was determined using Taro Yamane’s formula with a margin of error of 0.05 and the sampling method was accidental sampling. The data collected from the questionnaires were analyzed using descriptive statistics, including percentage, mean, and standard deviation, as well as inferential statistics, including Pearson correlation analysis and multiple regression analysis. The research findings revealed that 1) there was a moderate positive correlation between soft skills and performance efficiency of cargo and mail service employees at cargo and mail service providers at Suvarnabhumi Airport, which was statistically significant at the 0.05 level and 2) the soft skills that significantly influenced the performance efficiency of cargo and mail service employees at cargo and mail service providers at Suvarnabhumi Airport were methodical skills, which include problem-solving, creativity and critical thinking social skills, which include leadership, teamwork, and communication; and personal skills, which include professionalism, adaptability and flexibility, and ethics and morals. These influences were statistically significant at the 0.05 level.