Digital Literacy of Government Officers and Employees of the Government Agency in Trang Province

Abstract

The objectives of this research were to study the level of digital literacy and to compare the level digital literacy of the government officers and employees of the government agency in Trang Province by demographic categorization. The research was mixed method research. The sample for quantitative research was 400 government and employees officers who worked at the government agency in Trang Province. The key informants for qualitative research were 25 administrators. The research tools was a questionnaire with a reliability confidence factor of 0.982 for quantitative research, and a semi-structure interview for a qualitative research. The statistical tools for data analysis included frequency, percentage, mean, standard deviation, t-test, and one-way ANOVA. For information from the interview used content analysis. The result revealed that 1) the average level of digital literacy of the government officers and employees is overall ranked high (=3.69, S.D. 0.65), in which the readiness of personnel in the use of digital technology was the highest average scores, followed by the fundamentals of digital technology, and the using digital technology for communication respectively. This was consistent with the interview results. 2) The results when comparing the level of digital literacy of the government officers and employees, when classified by age and affiliated agencies were significantly different at the 0.05 level.