Ground Service Providers Knowledge and Understanding to Safety Occurrence Reporting

Abstract

This research aims to 1) study the level of knowledge and understanding of ground service providers towards safety incidents and 2) provide guidelines for reporting safety incidents of ground service providers in accordance with the standards, regulations, requirements and rules of the International Civil Aviation Organization, the International Air Transport Association and the Civil Aviation Authority of Thailand. This research is a mixed-method, quantitative research. The key informants are ground service providers in the areas of aircraft parking and aircraft maintenance services with no more than 1,000 employees. The cluster sampling method was used, referring to the ready-made tables of Yamane (1976). The research instruments used questionnaires and in-depth interviews as data collection tools, and the obtained data were analyzed and synthesized according to the research process.

The research results found that 1) The level of knowledge and understanding of ground service companies was at a good to very good level. It was found that 52.5 percent had knowledge and understanding of safety management systems and 81.5 percent had knowledge and understanding of safety incidents that occurred, including knowing what to do about undesirable incidents that occurred. 2) Guidelines for reporting safety incidents of ground service companies should have guidelines or procedures for reporting safety incidents directly to ground service companies so that the civil aviation regulatory and control agencies will be aware of the actual information that occurred, which may be important information for the development of the aviation industry in terms of ground operations activities in the future.