People’s Expectations and Satisfaction with Public Health and Health Services Within Mueang District and Pak Kret District Nonthaburi Province

Abstract

The objectives of this research were 1) to study the level of satisfaction with public health services and public health 2) to study the level of expectations for public health and public health services and 3) to compare the level of satisfaction with public health services and public health classified by classified personal factors 4) to compare the level of expectations of public health services and public health classified. 5) to study the relationship between expectations and satisfaction in public health and health services. The sample group consisted of 400 people who received public health and health services within all types of health facilities in Mueang District and Pak Kret District. Nonthaburi Province. Statistics used in data analysis include frequency distribution, percentage, mean, and standard deviation, t-test, one-way analysis of variance, and Pearson correlation coefficient statistical significance was set at the .05 level.      The research results found that the sample group had a high level of satisfaction and a high level of expectation for public health services and overall health. The results of the hypothesis testing found that people with personal factors such as education level and different careers were different in satisfaction with public health and health services and people with personal factors such as different occupations have different expectations for public health services and health. It is statistically significant at the .05 level. Which is in line with the set assumptions. Meanwhile, people's expectations have a highly positive relationship with people's satisfaction with public health and health services. Statistically significant was set at the .01 level, which is in line with the set assumptions.