Expectations of the People Towards Public Service of Sai Ngam Subdistrict Municipality, Sai Ngam District, Kamphaeng Phet Province

Abstract

          This research aimed to study 1) the personal status of people using public services of Sai Ngam Municipality, Sai Ngam District, Kamphaeng Phet Province, and 2) the level of people's expectations of public services of Sai Ngam Subdistrict Municipality, Sai Ngam District, Kamphaeng Phet Province. It was a quantitative research. The tools used for data collection were questionnaire for data analysis using social science software for frequency, percentage, mean () and standard deviation (S.D.). The population in this research is the people who come to use the service of Sai Ngam Municipality. The sample consisted of 358 respondents. As expected by the public, consisting of the quality of official’s service and the place. Classified by personal status, consisting of gender, age, education level, occupation and income

         The research found that 1.) Personal status research subject expectations of the people towards public services of Sai Ngam Subdistrict Municipality, Sai Ngam District, Kamphaeng Phet Province Most of them are 195 women, representing 54.5%. Most of them are 21-40 years old, a total of 123 people, accounting for 34.4%. Most have 171 undergraduate degrees, accounting for 47.8%. Most of them are civil servants. 120 people, representing 33.50%, most of them have monthly income 20,001 - 30,000 Baht, 120 people accounting for 33.5%. 2.) Expectations of the people towards public services of Sai Ngam Subdistrict Municipality, Sai Ngam District, Kamphaeng Phet Province The overall picture is in a high level. When considering each aspect found that Every aspect was at a high level. In descending order Quality of staff, the highest mean was followed by the location and services. Have the lowest average respectively.