General Attitude toward Phrae Provincial Administration’s Service

Abstract

          The objectives of this research were 1) to study the attitudes of the people towards the services of Phrae Provincial Administrative Organization and 2) to propose guideline for improving service management of Phrae Provincial Administrative Organization. This sample group in this study was people living in the Phrae Provincial Administrative Organization, using purposive sampling method from a total of 17,355 people, a total of 375 to be samples were selected in the table of Krejcie and Morgan. To Use collecting data as a questionnaire in the form of multiple-choice questions assessment scale model and open-ended questionnaire analyzed data by using software package for social science research. The statistics were frequency, percentage and standard deviation.

          The results of study were found that 1) the attitude of people towards the service of Phrae Provincial Administrative Organization. The average score was the highest level. When considering each aspect, it was found that the job accuracy highest average was at the highest level, followed by the equality of service. The manners of service personnel Service duration Is at the highest level and the environment of the subdistrict administration organization with the lowest average Ranked. 2) the propose guideline for improving service management, found that staff should have a strict quality inspection of service by providing attentive services with warm smiles, showing proper manner and there should be a system management of providing services to people equally and quickly.