The People’s Satisfaction on Civil Registration Services at Lam Sai Subdistrict Local Registration Office Lam Luk Ka District Pathum Thani Province

Abstract

The purpose of this study is To study the level of satisfaction of the people with the civil registration services of the local registry office. Lamsai Subdistrict Municipality To compare satisfaction with the civil registration services of the Lam Sai Subdistrict Municipality's Local Registration Office among people in Lam Sai Subdistrict Municipality classified according to personal factors. and to study the relationship between knowledge factors regarding civil registration work and people's satisfaction with civil registration services provided by the Local Registration Office, Lam Sai Subdistrict Municipality. Systematic sampling was used between 1 December 2023 - 26 January 2024 by sampling from a sample group of people who used services from the Local Registration Office of Lam Sai Subdistrict Municipality. From Monday - Friday, 8:30 a.m. to 4:30 p.m., a total of 346 people using a random sampling method by controlling variables related to the personal factors of the respondents. The tool used to collect data was a questionnaire. Statistics used in data analysis were percentage, mean, standard deviation, t-test, one-way analysis of variance (One-Way ANOVA), and Pearson's correlation coefficient. (Pearson's Product Moment Correlation Coefficient) with statistical significance set at the .05 level. The results of the study found that The sample group was satisfied with the civil registration work of the local registry office. Lamsai Subdistrict Municipality at a high level and have knowledge about civil registration of people who come to receive services at a high level. Testing the hypothesis that people with different personal factors are satisfied. Concerning the provision of civil registration services, it was found that the sample groups had personal factors including: Education level, occupation, and monthly income There are different satisfactions according to the assumptions. While the sample group had personal factors including gender, age, and type of work being provided services. Different people have different satisfaction, which is not according to the assumptions. In terms of the relationship between knowledge about civil registration work with satisfaction with service according to the assumption The relationship is at a moderate level.